Aswin Siva
Chennai
Summary
Seasoned Business Analyst/ Operations executive with 4.9 years of experience in the telecom field. Expertise in bridging the gap between business needs and technological solutions. Strong proficiency in BRD and SDD documentation, incident/change/problem/RCA tracking and analysis, and end-to-end project tracking.
Overview
1
1
Certificate
5
5
years of professional experience
Work History
Business Analyst | Operations Executive
Plintron Mobility Solutions Pvt. Ltd.
chennai
08.2019 - 04.2024
- Assess and ensure the feasibility of projects, managing their lifecycle from business requirements to project completion. Collaborate closely with stakeholders to effectively communicate the business vision.
- Ensured clear alignment of objectives and expectations in Business Requirement document (BRD) documentation.
- Translated the BRD into a detailed Solution Design Document (SDD), capturing project background, segmenting requirements, designing solutions, outlining technical approach and managing integration requirements with third-party entities.
- Effectively conducted BRD and SDD walkthrough in collaboration with stakeholders, resulting in enhanced document quality necessary for efficient project management.
- Monitored the progress of project delivery by identifying deliverables and collaborating with internal project managers and development teams in Scrum meetings. Ensured compliance with regulatory requirements and company policies throughout the project lifecycle.
- Built and maintained strong relationships with clients, MNO Partners, and internal teams to consistently achieve SLA requirements.
- Managed operational activities and resolved account-related issues in accordance with SLA timelines. Implemented process changes for compliance with regulatory standards and MNO contractual obligations.
- Provided timely updates and escalated issues to top-level management, incident managers, and internal managers with status updates and estimated resolution time.
- Performed initial level analysis on reported issues and service requests to determine if they qualified as IR (Incident Requests) before escalating.
- Collected and reported revenue loss details for major incidents, enabling informed decision-making by the management team.
- Enhanced the tracking and analysis process for critical bug IDs, ensuring efficient problem and change management using JIRA tool.
Education
Master of Business Administration - Finance and operations Management
ST.Joseph college of engineering
07.2019
Bachelor of engineering - Electronics and communication engineering
Panimalar institute of technology
06.2017
Skills
- Requirement gathering and Requirement analysis
- BRD & SDD Documentation and GAP analysis
- Test case sheet preparation
- Incident Management and RCA Analysis
- Analytical Skills and strategic initiatives
- Attention to Detail and Problem solving
- Account Management and Project Management
- Client Relations and Escalation management
- Change management and Problem management
Certification
- Business Analytics and digital marketing course (currently pursuing in GUVI) (06/2024-12/2024).
- ITIL 4 Foundation course (currently pursuing in people cert) (05/2024- 07/2024).
Accomplishments
- Achieved and maintained SLA from (90% to 96%) prescribed for the tickets of my accounts.
- Won outstanding performer of the year award 2023.
Timeline
Business Analyst | Operations Executive
Plintron Mobility Solutions Pvt. Ltd.
08.2019 - 04.2024
Master of Business Administration - Finance and operations Management
ST.Joseph college of engineering
Bachelor of engineering - Electronics and communication engineering
Panimalar institute of technology
- Business Analytics and digital marketing course (currently pursuing in GUVI) (06/2024-12/2024).
- ITIL 4 Foundation course (currently pursuing in people cert) (05/2024- 07/2024).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests
- Service operations
- Project management
- Incident Ticket Analysis
- Root cause analysis
- Revenue management
- Incident management
- Profit and loss analysis
- Achievements/Tasks
- Courses
Currently Pursuing Tools
* MS EXCEL and MY SQL * JIRA and MS VISIO
* GTAC (ZOHO TICKETING TOOL) and CANVA * POWER BI and TABLEAU
PROJECTS
* Automatic Bundle and Balance Reserve Project. * Anti piracy server integration Project.
* MNO Migration (Australia & European countries).
* 3G Shutdown in European countries.
* Low balance redirection project.
* APN Redirection registration project.
Joining Status
- Available for immediate joining.
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