ANJALI KUMARI
Gurgaon
Summary
Results-driven real estate sales professional with experience in luxury residential projects, client acquisition, site visits, negotiations, and revenue generation. Alongside core sales responsibilities, actively handled customer relationship management functions including booking formalities, documentation coordination, payment follow-ups, customer query resolution, collections support, possession assistance, and post-sales servicing. Skilled in maintaining strong client relationships and ensuring seamless customer experience from inquiry to possession. Seeking to leverage combined Sales + CRM experience in a Front-End CRM / Real Estate CRM role.
Overview
3
3
years of professional experience
Work History
Senior Sales Executive
Hero Realty Pvt. Ltd.
04.2025 - Current
- Managing complete sales cycle including lead generation, client meetings, site visits, negotiation, and booking closures.
- Driving monthly revenue targets through effective pipeline management and conversion strategies.
- Handling CRM responsibilities such as booking forms, agreement documentation, payment schedules, and demand letters.
- Maintaining customer records, interaction logs, and follow-up tracker in CRM systems.
- Coordinating with finance, legal, and backend teams for collections, documentation, and account statements.
- Resolving customer concerns and ensuring timely service response.
- Supporting possession process, handover formalities, and post-sales customer engagement.
- Preparing MIS reports related to sales status, collections, and customer updates.
Sales Executive
M3M India
08.2024 - 03.2025
- Managed direct sales of luxury residential units through client acquisition and relationship management.
- Conducted project presentations, client meetings, and site visits to maximize conversions.
- Simultaneously handled CRM activities including booking documentation, receipts, payment reminders, and follow-ups.
- Maintained customer database and updated lead / booking status in CRM tools.
- Coordinated with internal departments for agreement processing and customer account updates.
- Resolved customer queries regarding inventory, payments, and project progress.
- Ensured smooth customer journey from booking to post-sales servicing.
Sales Executive
Sobha Limited
11.2023 - 07.2024
- Handled sales activities including prospecting, site visits, negotiations, and closure support for premium projects.
- Built strong customer relationships to generate repeat and referral business.
- Managed CRM KRAS such as documentation support, payment milestone communication, and service request handling.
- Coordinated with finance and backend teams for collections and customer statements.
- Maintained accurate customer records and follow-up schedules.
- Supported possession timelines, handover coordination, and customer satisfaction initiatives.
Education
MBA - HR & Marketing
AIMT
Greater NoidaBA - Geography Honours
University of Delhi
Skills
- Front-End CRM Operations
- Customer Relationship Management
- Lead Handling & Conversion
- Site Visits & Closures
- Booking & Post-Sales Coordination
- Payment Follow-ups & Collections
- Demand Letters / Receipts Coordination
- Documentation Management
- Customer Query Resolution
- Possession & Handover Assistance
- Customer Retention
- MIS Reporting
- Cross-functional Coordination
Accomplishments
- Customer Excellence Award Quarter 1 2025 at Hero Realty pvt ltd
Personal Details
Email - anjalikvs1@gmail.com
Contact - 7827776149
Preferred role
- Front End CRM
- Customer delight executive
- Customer experience executive
preferred location
- Gurgaon , Noida/NCR
Timeline
Senior Sales Executive
Hero Realty Pvt. Ltd.
04.2025 - Current
Sales Executive
M3M India
08.2024 - 03.2025
Sales Executive
Sobha Limited
11.2023 - 07.2024
MBA - HR & Marketing
AIMT
BA - Geography Honours
University of Delhi