Anjali Menezes

Grasim (Birla Opus Paint Division Project)

• I led the end-to-end delivery of the Birla Opus Paint Division project, focusing on optimizing processes and driving stakeholder alignment.
• Conducted in-depth interviews with senior leaders including the Head of Digital, Head of Customer Experience, Retail Group Lead, and Digital Experiences Lead to gather, clarify, and document requirements.
• Through structured interviews and workshops, I translated complex business needs into actionable requirements, designed to-be process flows, and managed change impacts.
• By defining scope, SOW, user stories, and VBRDs, I ensured delivery was aligned with business objectives while implementing workflows that significantly improved operational efficiency.

Adobe Guides Project

• I conducted industry-specific R&D across BFSI, Automotive, and High-Tech sectors to benchmark documentation practices.
• I developed a structured PDF categorization model and introduced best practices for compliance and usability.
• By leveraging DITA elements and CSS frameworks, I optimized template selection and improved multi-format documentation outputs (PDF/HTML), ensuring they were engaging, compliant, and consistent.

CMMI Certification Support

• I played a key role in supporting the organization’s CMMI certification by preparing process documentation, aligning teams on compliance practices, and participating in mock audits.
• This experience strengthened my expertise in process governance, documentation, and audit readiness.

Future Generali India Insurance Company

• As both Business Analyst and Project Manager, I managed requirements gathering, stakeholder communication, and delivery timelines.
• I developed BRDs, FRSs, and process models aligned with business and regulatory goals, while coordinating between IT, business teams, and external vendors.
• I also led UAT and requirement validation, ensuring the successful implementation of insurance applications and compliance workflows.

IFB Project

• Learnt how to drive clarity in requirements and documentation by facilitating stakeholder and internal workshops.
• Added value by ensuring well-structured, accurate documentation, reducing risks of misalignment.
• Strengthened ability to manage scope effectively — no scope creep throughout the delivery.
• Gained industry exposure and deeper domain expertise, enhancing analytical and business consulting skills.

• Understanding the Client's needs and Objectives to deliver excellent service.
• Coming up with proposed solutions to meet client needs
• Writing business requirements and proposed solutions.
• Interacting with the development team to explain them the new requirement.
• Testing / help test the new requirements to ensure it meets the client's objectives.
• Helping / preparing release notes/user manual of the new features developed.
• Preparing process flows, wireframes & mockups.
• Ensuring the implementation of the solution is on track and coordinating with other teams if it gets delayed
• Helping configure the system to generate rules and alerts
• Picked up additional tasks to aid team success.
• Organized daily tasks for better efficiency and use of resources.
• Analysed team performance and identified opportunities for additional training.
• Overview on what TrackWizz(our product) is Offering.(includes New Features, improvements, Bugs and Optimisation.