Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Anjali Mishra

Anjali Mishra

Raipur

Summary

Results-driven professional with 22 months of hospitality experience as a hostess, adept at delivering exceptional guest experiences and building strong customer relationships. Demonstrates strong communication and interpersonal skills, aiming to transition into a sales career within the hotel industry to drive revenue growth and enhance guest satisfaction. Proven ability to thrive in fast-paced environments while collaborating effectively with team members.

Overview

3
3
years of professional experience

Work History

F&B Executive

Courtyard by Marriott
Surat
12.2024 - Current
  • Managed daily operations of the Food and Beverage department, ensuring efficient service delivery across all outlets.
  • Collaborated with culinary, service, and housekeeping teams to uphold guest satisfaction.
  • Supervised staff scheduling, conducting training sessions to boost team efficiency.
  • Managed communication with guests, addressing issues swiftly to maintain high standards of service.
  • Played a role in managing inventory, controlling costs, and procuring supplies to minimize departmental spending.
  • Planned and executed special dining experiences with the marketing and sales departments.
  • Ensured compliance with Marriott brand standards, health and safety regulations, and hygiene protocols.
  • Reviewed financial reports, sales data, and guest satisfaction scores to enhance departmental outcomes.

Hostess

Kuramathi Resort Maldives
09.2024 - 10.2024
  • Greeted and guided guests to their tables in luxurious dining settings, creating outstanding initial interactions.
  • Provided personalized service at three specialty restaurants: La Belle Vie, French fine dining; Reef, a fresh seafood dining experience; and Kobe, an interactive teppanyaki dining.
  • Maintained seamless communication between kitchen and service departments for optimal guest experience.
  • Executed seating strategies tailored to boost visitor satisfaction during peak hours.
  • Maintained knowledge of menus, including wine pairings, and specialty dishes, to assist with guest inquiries.

Hostess

Courtyard by Marriott
Raipur
09.2022 - 08.2024
  • Managed inventory at 14 tables per shift, guaranteeing full availability of menus, napkins, and tableware.
  • Processed checks, cash, and credit card payments with 97% accuracy, increasing efficiency by 4%.
  • Answered phones to schedule, confirm, and cancel reservations, and provided information about operating hours.
  • Handled reservation inquiries, assisted with reservation confirmations, and managed the reservation system effectively.
  • Assisted waitstaff during peak hours by bussing tables, delivering food, and taking orders, increasing efficiency by 28%.
  • Maintained customer relationships by remembering regular information, increasing customer loyalty by 63%, and the customer satisfaction score by 78%.
  • Managed waitlist during peak hours, keeping guests informed of wait times and status.
  • Enhanced guest experience and revenue through promotion of special offers and loyalty programs.
  • Maintained uniformity in service quality through strict compliance with Marriott's guidelines.
  • Ensured compliance with health and safety regulations to maintain a secure environment.
  • Regularly attended training programs to stay abreast with menu changes, promotional offers, and Marriott regulations.

Customer Service Representative

Tata Motors
02.2022 - 08.2022
  • Managed inbound and outbound customer calls courteously and professionally.
  • Addressed customer inquiries regarding Tata Motors' products, services, pricing, promotions, and technical information.
  • Investigated and resolved customer complaints, problems, or issues, ensuring a satisfactory resolution for the customer.
  • Maintained up-to-date knowledge of Tata Motors' product offerings, features, and benefits to answer customer questions and make product recommendations effectively.
  • Identified opportunities to upsell or cross-sell products, services, and accessories to customers, striving to meet or exceed sales targets.
  • Established customer rapport and ensured retention through exceptional service.
  • Conducted follow-up calls to ensure customer satisfaction, gather feedback, and address outstanding concerns.
  • Reported customer feedback, recurring issues, and product/service concerns to higher management for continuous improvement.

Education

Bachelor of Commerce -

Pandit Ravi Shankar Shukla University
Raipur, Chhattisgarh

Higher Secondary -

Guru Nanak Public High Secondary
Raipur, Chhattisgarh

Senior Secondary -

Holy Mother English Medium
Nashik, Maharashtra

Skills

  • MS Office (Word, Excel, and PowerPoint)
  • Product/Service Knowledge
  • Cash handling
  • Customer retention
  • Time management
  • Reservation Management
  • Sales growth
  • Control inventory costs
  • Performance Management
  • Staff training
  • Inventory management
  • Guest satisfaction
  • Food and beverage operations
  • Team collaboration

Accomplishments

  • Certificate of Recognition - Front of the House, 03/01/23, awarded for exceptional performance in front-of-house operations
  • Guest Voice Champion
  • 03/01/23
  • 04/01/23
  • 05/01/23
  • 06/01/23
  • 07/01/23
  • 10/01/23
  • 02/01/2024
  • Recognized for delivering outstanding guest experiences, and achieving top guest satisfaction scores
  • Social Media Champion of the Year, 2023, honored for demonstrating creativity, engagement, and innovation in utilizing social media to enhance the guest experience and brand presence

Languages

  • English, Proficient
  • Hindi, Proficient
  • Marathi, Proficient

Timeline

F&B Executive

Courtyard by Marriott
12.2024 - Current

Hostess

Kuramathi Resort Maldives
09.2024 - 10.2024

Hostess

Courtyard by Marriott
09.2022 - 08.2024

Customer Service Representative

Tata Motors
02.2022 - 08.2022

Bachelor of Commerce -

Pandit Ravi Shankar Shukla University

Higher Secondary -

Guru Nanak Public High Secondary

Senior Secondary -

Holy Mother English Medium

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Anjali Mishra