Anjali Panwar
Bengaluru
Summary
Experienced Application Specialist with a dedicated focus on administering, maintaining, and supporting Resource Supply Chain Applications. Strong blend of functional and technical knowledge with 7 years of experience in this field. Seeking a challenging SME role to leverage skills in driving innovation and contributing to team success. Proven track record in enhancing application efficiency and streamlining processes, confident in ability to make a valuable impact.
Overview
7
7
years of professional experience
Work History
Senior Consultant
Capgemini
04.2024 - Current
- Played a key role in coordinating with cross-functional teams and stakeholders for successful Go-live events, resulting in smooth transitions and minimal disruptions.
- Managed and supported reorganization initiatives, aligning team structures and processes to enhance efficiency and meet strategic objectives.
- Participated in disaster recovery drills as a Testing Engineer.
- Facilitated seamless coordination of nationwide product rollout, trainings, and UAT support through extensive travel within India
- Managed Change Requests (CRs) and troubleshooting bug resolutions
- Streamlined data transitions for Myhires through the development of a utility
Consultant
Capgemini
04.2022 - 03.2024
- Collaborated with cross-functional teams, gathering requirements and defining data migration strategies for seamless transitions between systems.
- Implemented automation scripts to schedule and execute bulk updates during off-peak hours, minimizing disruption to business operations.
- Provided technical guidance and mentorship to peers, facilitating team members' knowledge transfer and skill development
- Educated team members on best practices for managing incidents and acquiring application knowledge
- Acted as a subject matter expert, offering expertise on Resource Supply applications and best practices to support decision-making and problem-solving.
- Helped integrate new team members through training and support
Associate Consultant
Capgemini
04.2020 - 03.2022
- Provided guidance and mentorship to facilitate ongoing growth and advancement within the team.
- Served as a subject matter expert, giving valuable insights and recommendations for senior leadership's strategic decision-making
- Provided ongoing support and maintenance for deployed applications, including troubleshooting issues and implementing bug fixes and enhancements
- Focused on optimizing bulk updates, inserts, and deletes in SQL scripts to enhance performance.
Senior Analyst
Capgemini
04.2019 - 03.2020
- Collaborated with cross-functional teams, including developers and system administrators, to troubleshoot complex incidents and implement permanent fixes on the Resource Supply tool
- Ensured the accuracy of incident records by documenting comprehensive information, conducting root cause analyses, and outlining resolution steps to foster knowledge sharing and promote ongoing improvements.
- Demonstrated commitment to service excellence and customer satisfaction by participating in on-call rotations for round-the-clock support coverage
Analyst
Capgemini
12.2017 - 03.2019
- Utilized IT Service Managemement (ITSM) tool to effectively handle incidents and service requests for the application support team
- Responded promptly to incidents reported by end-users, diagnosing and resolving technical issues in order to minimize downtime and impact on business operations.
- Successfully determined incident priority by evaluating severity and business impact, resulting in timely resolution or necessary escalation.
Education
B.Tech/B.E. - Computational Science
Graphic Era University
DEHRADUN06.2017
XIIth - Science Education
OMKARANANDA SARASWATI NILAYAM
RISHIKESH06.2013
Xth - Science Education
OMKARANANDA SARASWATI NILAYAM
RISHIKESH03.2011
Skills
- ServiceNow
- ITSM Ticketing
- JIRA
- SQL Server
- Windows
- SQL
- Microsoft Office Suite
- Technical Guidance
- Team Mentorship
- Incident Management
- Data Migration
- Automation Scripting
- User Training and Support
- Technical Documentation
- Troubleshooting & Issue Resolution
- Application Support & Maintenance
Training
- SQL
- AGILE PRACTITIONER
- ITIL
- EM FOUNDATION
- CONNECTED MANAGER
Accomplishments
- Subject Matter Expert.
- NCC Certified.
- Received the 'Employee of the Year' award for outstanding performance and contributions to the organization’s success.
- Achieved a 95% customer satisfaction rating by effectively managing and resolving high-priority incidents within SLA timelines.
- Resolved product issue through consumer testing.
Timeline
Senior Consultant
Capgemini
04.2024 - Current
Consultant
Capgemini
04.2022 - 03.2024
Associate Consultant
Capgemini
04.2020 - 03.2022
Senior Analyst
Capgemini
04.2019 - 03.2020
Analyst
Capgemini
12.2017 - 03.2019
B.Tech/B.E. - Computational Science
Graphic Era University
XIIth - Science Education
OMKARANANDA SARASWATI NILAYAM
Xth - Science Education
OMKARANANDA SARASWATI NILAYAM
Similar Profiles
Gokul MGokul M
Consultant at CapgeminiConsultant at Capgemini
Muthukumar TMuthukumar T
Consultant at CapgeminiConsultant at Capgemini
Subhankar KarmakarSubhankar Karmakar
Data Analyst at CapgeminiData Analyst at Capgemini