Sandeep K

Senior Consultant

WIPRO Technologies

Bangalore

01.2014 - Current

Company Overview: UK MAJOR BANKING CLIENT
Led end-to-end Service Management processes, ensuring high availability and resilience of critical banking applications in a regulated environment
Managed the full lifecycle of Incident, Change, Problem, and Release Management, improving IT stability, service quality, and compliance with regulatory standards
Spearheaded Major Incident Management, facilitating cross-team coordination during service outages and critical incidents, reducing downtime and ensuring timely resolution
Optimized batch processes using Autosys, CA7, UNIX, and Oracle, resulting in reduced system downtime and improved process efficiency
Conducted Root Cause Analysis (RCA) for critical incidents, achieving a 25% reduction in recurring major incidents and improving overall incident resolution time
Managed Disaster Recovery (DR) testing for Tier 1 banking applications, ensuring business continuity and mitigating risks during critical service disruptions
Developed and maintained Service Review Decks for senior stakeholders, providing insights on service performance, KPIs, and areas for continuous improvement
Improved Alert Rationalization, reducing monitoring noise and enhancing the efficiency of IT Operations and incident response processes
Provided technical expertise in SQL Query Optimization, Data Analytics, and Reporting Solutions, enabling more efficient data-driven decision-making
Collaborated with cross-functional teams, including development, testing, and business stakeholders, to improve service delivery and drive process improvements
UK MAJOR BANKING CLIENT

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