Anjali Pathak
Customer Relationship Head
New- Delhi
Summary
Motivated and customer-focused CRM Aftersales Specialist with 7 years of experience in managing customer relationships, optimizing aftersales operations, and ensuring client satisfaction. Skilled in utilizing CRM tools to streamline workflows, analyze customer data, and enhance retention rates. Demonstrated ability to collaborate cross-functionally and implement strategies that drive revenue growth and operational efficiency.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Relationship Head
Landmark Lifestyle Cars Pvt Ltd
01.2025 - Current
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Customer Relationship Manager
Landmark Lifestyle Cars Pvt Ltd
02.2022 - 01.2025
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed a team of customer service representatives, providing coaching and guidance for improved performance.
- Liaised between customers and organization with particular focus on working with sales department.
- Trained and mentored new hires, creating a knowledgeable and efficient team that consistently met or exceeded performance targets.
Team Leader
Mercedes Benz Globalstar
11.2019 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Relationship Executive
Audi Delhi South
11.2017 - 10.2019
- Provided customer support post-sale, addressing inquiries and concerns promptly, along with Call Center Team
- Assisted in maintaining and updating the CRM database for accuracy and relevance
- Supported the development of loyalty programs and initiatives to enhance customer engagement, along with Call Center Team
- Develop and execute aftersales service plans, ensuring seamless service delivery
Customer Relationship Executive
Jaguarr Land Rover AMP Motors
04.2016 - 10.2017
- Manage and enhance customer relationships using CRM tools to track interactions, preferences, and aftersales activities
- Analyze customer feedback and data to identify trends, resolve issues, and implement service improvements
- Train and mentor team members on CRM best practices and aftersales workflows
- Provided front-line support to customers, resolving inquiries related to products, services, and aftersales issues
Information Retrieval Officer
Just Dial Ltd
12.2013 - 03.2016
- Following up with the customers for their timely service schedules and ensuring customer satisfaction and business streamline for organization
- Taking Care of fleet customers for a better input in terms of revenue
Education
Bachelor of Information Technology - undefined
01.2013 - 04.2017
Skills
Process improvement
Extra-Curricular Activities
Calligraphy
Accomplishments
Won the National Skill Fest as 2nd Runner Up in Pune.
Timeline
Customer Relationship Head - Landmark Lifestyle Cars Pvt Ltd
01.2025 - Current
Customer Relationship Manager - Landmark Lifestyle Cars Pvt Ltd
02.2022 - 01.2025
Team Leader - Mercedes Benz Globalstar
11.2019 - 01.2022
Customer Relationship Executive - Audi Delhi South
11.2017 - 10.2019
Customer Relationship Executive - Jaguarr Land Rover AMP Motors
04.2016 - 10.2017
Information Retrieval Officer - Just Dial Ltd
12.2013 - 03.2016
- Bachelor of Information Technology,
01.2013 - 04.2017
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