Anjali Rawat
Gurugram
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports, and records, handling correspondence, and managing deliveries. Skilled in oral and written communication, team leadership, and relationship-building.
Overview
4
4
years of professional experience
Work History
Facilities executive- Soft services
Genius (Maruti Suzuki India Ltd)
Gurugram
12.2024 - Current
- Documented procedures and solutions for common technical issues in knowledge base.
- Developed training materials for staff on facility safety protocols.
- Facilitated training sessions to improve team capabilities and operational efficiency.
- Responded to user inquiries via phone, email, and chat support channels.
- Generated reports related to helpdesk activities on a regular basis.
- Monitored soft services inventory and coordinated with vendors to maintain supply levels.
- Directed staff in providing solutions to problems related to building operations.
- Conducted regular inspections of facilities to identify areas of improvement or repair needs.
- Organized meetings with stakeholders to discuss issues related to building management and operations.
- Handling entire Pantry and Housekeeping operations end-to-end.
- Handling inventory and stock maintenance for soft services.
- Handling Cafeteria services including breakfast, lunch and evening snacks.
- Prepared monthly and quarterly reports (MBR/QBR).
- Prepared PO and also know some part of billing and invoicing.
Front Office Executive
JLL (NAB)
11.2023 - 10.2024
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Assisted with setting up meetings between clients and staff members when required.
- Ensured that visitors comply with safety regulations before entering the premises of the organization.
- Prepared weekly reports summarizing customer service issues encountered during the week.
- Monitored soft services inventory and coordinated with vendors to maintain supply levels.
- Coordinated various events organized within the office premises.
- Tracked daily attendance records of the down team coming into work each day.
Customer Service Executive
Vistara
09.2022 - 07.2023
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Provided prompt and courteous service to customers via phone, email, and chat.
Customer Service Executive
Air India SATS (Vistara)
02.2022 - 07.2022
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
Education
High School -
Kendriya Vidyalaya ONGC
Intermediate -
Kendriya Vidyalaya ONGC
Diploma -
Frankfinn Institute Of Air Hostess Training
Skills
Detailed documentation
Client relationship management
Helpdesk operations
Problem Solving
Vendor coordination
Report generation
Staff training
Event coordination
Languages
- English
- Hindi
Timeline
Facilities executive- Soft services
Genius (Maruti Suzuki India Ltd)
12.2024 - Current
Front Office Executive
JLL (NAB)
11.2023 - 10.2024
Customer Service Executive
Vistara
09.2022 - 07.2023
Customer Service Executive
Air India SATS (Vistara)
02.2022 - 07.2022
High School -
Kendriya Vidyalaya ONGC
Intermediate -
Kendriya Vidyalaya ONGC
Diploma -
Frankfinn Institute Of Air Hostess Training