Anjali Vijayan
Bangalore
Summary
Results-oriented Technical Support Engineer with2 years of experience specializing in server support at Hewlett Packard Enterprise (HPE). Expertise in diagnosing and resolving complex server issues, managing high-priority incidents, and delivering exceptional customer support. Proficient in HPE server products, virtualization technologies, and network infrastructure, with a proven track record of enhancing system performance and client satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
Hewlett Packard Enterprise
07.2022 - Current
- Provide advanced technical support for HPE server products, including ProLiant, Apollo, and Synergy series, ensuring optimal performance and reliability
- Troubleshoot and resolve complex hardware and software issues related to servers, storage solutions, and network connectivity
- Collaborate with engineering and product teams to identify, analyze, and resolve critical issues, contributing to product improvements and bug fixes
- Manage and prioritize high-severity support tickets, coordinating with cross-functional teams to deliver timely and effective solutions
- Conduct remote diagnostics and provide step-by-step guidance to customers for server configuration, upgrades, and repairs
- Develop and update technical documentation, knowledge base articles, and best practice guides to enhance team efficiency and customer self-service
- Deliver training and support to junior engineers and new team members, fostering a collaborative and knowledgeable work environment
Education
10th grade
Amrita Vidyalayam
12th grade
State board of HSC Kerala
BSc - Forensic Science
Jain University
Skills
- Advanced troubleshooting and support for HPE server products (ProLiant, Apollo, Synergy)
- Proficiency in virtualization technologies
- Expertise in server and network diagnostics, configuration, and maintenance Experience with server management tools and software (eg, iLO, HPE OneView)
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to manage high-priority incidents and work under pressure
LANGUAGES
Malayalam
English
Hindi
Hobbies and Interests
Cycling: Regularly cycle to stay fit and relieve stress, promoting a healthy work-life balance., Meditation: Practice meditation to improve focus and manage the pressures of a fast-paced technical support environment., Cultural Exploration: Enjoy traveling to explore new cultures and technologies around the world, which helps in broadening perspectives and understanding diverse problem-solving approaches.
Awards
Employee of the Month for exceptional customer service and technical support.
Training
- Training: Advanced server management, cybersecurity training.
- Courses: Currently pursuing online course in cloud computing, networking.
Disclaimer
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge and belief. I understand that any false information or misrepresentation may result in disqualification from consideration or termination of employment. Anjali Vijayan P 2024-08-21
Timeline
Technical Support Engineer
Hewlett Packard Enterprise
07.2022 - Current
12th grade
State board of HSC Kerala
BSc - Forensic Science
Jain University
10th grade
Amrita Vidyalayam
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