Anjali Kumari
BANKER
Delhi
Summary
Skilled in the banking industry with a proven ability to handle sales calls and analyze customer needs. Possess expertise in providing detailed information on checking offers and general insurance products. Excel in generating CRM leads for loans and insurance, consistently following up with customers to ensure satisfaction. Committed to imparting valuable product knowledge to help customers meet their present and future personal needs.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Virtual Relationship Manager
INDUSIND BANK (Grade-Assistant Manager)
09.2024 - Current
- Developed long-lasting client relationships by providing exceptional service and personalized attention to their financial needs.
- Leveraged digital channels effectively to maintain ongoing communication with clients, ensuring they were informed about relevant news or market developments affecting their portfolios.
- Strengthened customer loyalty through consistent follow-up on inquiries and proactive communication of product updates.
- Boosted sales performance by identifying cross-selling opportunities and effectively promoting suitable products to clients.
Phone Banking Officer
HDB Financial Services, Subsidiary of HDFC BANK.
12.2021 - 09.2024
- Resolved transaction-related concerns efficiently.
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
Education
BACHELORS OF COMMERCE - Financial accounting, Income tax Company tax, law practices, Management accounting, Corporate accounting
University Of Delhi
01.2018 - 1 2021
MASTERS OF COMMERCE - International business environment, Accounting for managerial decesion, Marketing management, Financial management
IGNOU
01.2021 - 1 2023
Skills
Completed IRDA Exam Conducted by Insurance Institute of India
Personal Information
Date of Birth: 01/08/2000
Awards
Completed IRDA Exam Conducted by Insurance Institute of India.
Timeline
Virtual Relationship Manager
INDUSIND BANK (Grade-Assistant Manager)
09.2024 - Current
Phone Banking Officer
HDB Financial Services, Subsidiary of HDFC BANK.
12.2021 - 09.2024
MASTERS OF COMMERCE - International business environment, Accounting for managerial decesion, Marketing management, Financial management
IGNOU
01.2021 - 1 2023
BACHELORS OF COMMERCE - Financial accounting, Income tax Company tax, law practices, Management accounting, Corporate accounting
University Of Delhi
01.2018 - 1 2021
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