Anjan Bhaumik
Bangalore
Summary
A computer application graduate with proficiency as scrum master, workload manager and handling Teams and business processes, accelerating employees’ strengths and imparting training for the improvement of operational processes. Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the preset guidelines. Adept in Implementing procedures to facilitate a high-quality customer experience, while adhering to the SLA within the turnaround time. Exceptional communication skills, presentation & mentoring skills with distinguished abilities in developing business continuity plans, procedures, and service standards for business excellence.
Overview
19
19
years of professional experience
Work History
Scrum Master/Team Lead/workload Manager/Security Delivery Specialist
Kyndryl Solutions Pvt Ltd (Previously IBM India Pvt Ltd)
Bangalore
2014.12 - Current
- Scrum Master, workload manager, and day-to-day team activity management.
- Managing support functions covering planning, tracking, reporting, quality management, and internal communication.
- Generating consolidated reports for senior management, which includes milestone summary.
- Involved with process documentation.
- Ensure SLA adherence.
- Single point of contact for escalations and critical requests via calls and emails.
- Responsible for taking knowledge transfers from the client end and then training the team on the same.
- Conducted demos of completed work at the end of each sprint cycle.
- Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
- Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
- Participated in feature design discussions offering insights from an Agile perspective when necessary.
- Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
Customer Service Executive
HSBC Electronic Data Processing India Pvt. Ltd
KOLKATA
2006.03 - 2013.06
- Dealing with mortgage applications
- Auditing the work done by other team members
- Dispatching work to other team members
- Managing the team in the absence of the team leader
- Ensuring consistent achievement of team and individual targets
Education
Graduate - Computer And Information Sciences
BCA
01.2003
Skills
- Scrum Master
- Team Handling
- Workload manager
- Client request handling
- Training and Auditing
- Identity and Access Management
- Active Directory
- O365
- Service Now
Hobbies and Interests
- Reading
- Driving
- Gaming
Timeline
Scrum Master/Team Lead/workload Manager/Security Delivery Specialist
Kyndryl Solutions Pvt Ltd (Previously IBM India Pvt Ltd)
2014.12 - Current
Customer Service Executive
HSBC Electronic Data Processing India Pvt. Ltd
2006.03 - 2013.06
Graduate - Computer And Information Sciences
BCA
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