Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
References
Timeline
Generic
ANJAN KUMAR

ANJAN KUMAR

Greater Noida (West)

Summary

Dynamic professional with a proven track record at WMTC, excelling in corporate account development and client relationship management. Expert in negotiation strategies and operational efficiency, I consistently drive profitability while fostering strong partnerships. Passionate about delivering exceptional service and enhancing business development through innovative solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Associate General Manager – Sales & Operations

WMTC
Noida
11.2021 - Current
  • Managed daily operations while spearheading corporate account development initiatives.
  • Guided a team of four in file management and customer relations.
  • Achieved 100% client retention by providing tailored travel solutions.
  • Utilized negotiation skills to enhance profitability without compromising service quality.
  • Cultivated strong, trust-based relationships with corporate clients.
  • Demonstrated extensive knowledge of Visa protocols and processes.
  • Exhibited proficiency in Amadeus system for efficient operations.
  • Established excellent public relations with numerous airlines in the industry.
  • Vast knowledge of MICE products and destination knowledge.

Manager - MICE Operations

Pacific World India
Noida
10.2016 - 08.2021
  • Managed large-scale MICE projects for international clients, ensuring successful execution and satisfaction.
  • Maintained precise file handling and operational processes to enhance efficiency.
  • Compiled post-tour feedback to drive continuous improvement in services offered.

Executive → Operations

TUI Meetings & Incentives
01.2008 - 09.2016
  • Advanced from trainee to independent manager of MICE and group tour files.
  • Cultivated expertise in tour coordination, vendor management, and client servicing.
  • Oversaw multiple aspects of MICE operations to enhance service delivery.

Education

Master in Tourism Administration - Tourism And Hospitality Management

Himachal Pradesh University
Shimla
12-2008

Skills

  • Project management
  • Corporate account development
  • Negotiation strategies
  • Client relationship management
  • Operational efficiency
  • Financial analysis
  • Team building
  • Operations expertise
  • Profitability optimization
  • Expense control
  • Vendor relationship management
  • Resource allocation
  • Business development
  • Operations oversight

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Accomplishments

  • Cheetah Award – 2019 (most prestigious award of LPTI) for successfully operating Cricket WC groups of Coca-Cola
  • Certificate of Responsibility Award - 2021
  • Certificate in recognition for Valued Contribution to WMTC - 2024

Affiliations

Key corporate clients handled

  • Have traveled more than 50 countries around the globe and escorted more than 200 groups (domestic and international)

Canon India, Panasonic, Coca-Cola India, Confederation of Indian Industry, Samsung, LG Electronics, Mahindra Finance, Mitsubishi Electric, Luminous Power Technologies, Greenlam Industries, BenQ, Berger Paints, SANY, Kobelco, Hyundai, and more

Certification

  • Amadeus

References

References available upon request.

Timeline

Associate General Manager – Sales & Operations

WMTC
11.2021 - Current

Manager - MICE Operations

Pacific World India
10.2016 - 08.2021

Executive → Operations

TUI Meetings & Incentives
01.2008 - 09.2016

Master in Tourism Administration - Tourism And Hospitality Management

Himachal Pradesh University

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ANJAN KUMAR