Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
ANJANA DAS

ANJANA DAS

KOTTAYAM

Summary

Dynamic Account Operations Lead at Hewlett Packard Enterprise with expertise in SAP/S4 HANA and a proven track record of elevating customer satisfaction.

Overview

4
4
years of professional experience

Work History

Account Operations Lead (AOL)

Hewlett Packard Enterprise (HPE)
Chennai
01.2024 - 03.2026
  • Managed end-to-end order processing, ensuring accuracy in entry, validation, and fulfillment within SAP/S4 HANA systems.
  • Coordinated with sales, logistics, finance, and supply chain teams for timely and error-free order escalation.
  • Performed detailed quality checks while mentoring team members to ensure compliance and continuous improvement.
  • Processed invoices and financial transactions accurately per client guidelines, maintaining strict adherence to protocols.
  • Monitored backlog and open order reports, resolving issues to facilitate prompt order closure.

Sales Process Associate

Hewlett Packard Enterprise /HPE)
Chennai
03.2022 - 01.2024
  • Executed daily operational tasks with precision, adhering to defined processes and quality standards.
  • Communicated effectively with colleagues and supervisors to resolve issues efficiently.
  • Delivered accurate, high-quality quotes to support sales objectives and enhance customer performance.
  • Collaborated with cross-functional teams to achieve business goals and ensure smooth workflow operations.

Education

B A - Economics

M G University
01.2021

Diploma - Office Automation

I T Park
01.2019

12TH -

Kerala Board
01.2018

10TH -

C.B.S.E. Board
01.2016

Skills

  • Order management (SAP ERP/S/4 HANA)
  • Customer satisfaction and service excellence
  • High-value deal support
  • Mentoring and quality assurance
  • Account management and escalation handling
  • Client and sales coordination
  • Month-end closure and revenue support
  • Cross-functional team collaboration
  • Billing and invoicing management
  • Compliance and policy adherence

Languages

  • English
  • Malayalam
  • Tamil

Accomplishments

  • Received the CX ICON AWARD for enhancing customer satisfaction and delivering exceptional service for Q1 FY25
  • Achieved the title 'PMS Topper' for excellence in process management and operational performance
  • Awarded 'Star Performer' for consistently exceeding performance targets, and delivering high-quality outcomes
  • We recognize exceptional teamwork and prioritize team success over individual goals
  • Recognized for 'Customer Excellence' by sales leadership for achieving 100% quality scores in quote validation and order processing during multiple quarters

Timeline

Account Operations Lead (AOL)

Hewlett Packard Enterprise (HPE)
01.2024 - 03.2026

Sales Process Associate

Hewlett Packard Enterprise /HPE)
03.2022 - 01.2024

B A - Economics

M G University

Diploma - Office Automation

I T Park

12TH -

Kerala Board

10TH -

C.B.S.E. Board

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