Anjana Nair U
DUBAI
Summary
Sales and service professional with extensive expertise in managing high-performing teams and elevating client satisfaction. Known for fostering strong team collaboration and consistently achieving results. Skilled in customer relationship management and strategic planning, adaptable to dynamic business requirements.
Overview
14
14
years of professional experience
Work History
Sales & Service Manager
SDR ENTERPRISES
Thiruvananthapuram
07.2023 - 04.2025
- Collaborated with regional manager to effectively achieve business objectives.
- Motivated team of co-roll employees and partners to reach personal goals and quotas.
- Monitored open calls and service logs to ensure seamless issue resolution.
- Engaged customers and dealers to troubleshoot issues and strengthen relations.
- Resolved customer complaints swiftly, enhancing overall satisfaction.
- Compiled detailed service activity reports for senior management review.
- Ensured compliance with policies governing sales operations.
- Generated and presented monthly regional sales performance reports to upper management.
Assistant Service Manager
RDEE ENTERPRISES
Thiruvananthapuram
04.2015 - 06.2023
- Collaborated with Service Manager to optimize daily service operations and activities.
- Managed technicians to enhance service delivery and customer satisfaction.
- Coordinated service scheduling and activities, ensuring timely execution and communication.
- Developed and implemented policies and procedures to improve operational efficiency.
Quality Specialist
SYAM ASSOCIATES
Thiruvananthapuram
06.2011 - 03.2015
- Ensured products and services met required standards through rigorous quality inspections.
- Evaluated quality inspection outcomes and proposed corrective measures to enhance processes.
- Trained and mentored technicians, strengthening the quality assurance team's capabilities.
- Prepared comprehensive reports detailing results of quality inspections to inform stakeholders.
Education
BTECH - Electronics and communication
CUSAT
01.2011
Skills
- ERP systems: SAP and Microsoft D365
- Microsoft Office proficiency
Skills
- Problem-solving skills
- Time management skills
- Multitasking skills
- Business Development Strategies
Personal Information
- Passport Number: C0677652
- Father's Name: G Venugopalan Nair
- Date of Birth: 12/20/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Timeline
Sales & Service Manager
SDR ENTERPRISES
07.2023 - 04.2025
Assistant Service Manager
RDEE ENTERPRISES
04.2015 - 06.2023
Quality Specialist
SYAM ASSOCIATES
06.2011 - 03.2015
BTECH - Electronics and communication
CUSAT
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