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Associate Service Delivery Manager

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Versatile Service Delivery Manager with over 8+ years of experience in the IT industry. Skilled in project management, stakeholder management, and team leadership. Successful project management and delivery of services that meet or exceed client expectations within budget and timelines. Well-versed in service level agreements (SLAs) with expertise in service management frameworks such as ITIL. Ability to collaborate with cross-functional teams, manage vendor relationships, and resolve customer complaints contributing to successful delivery and exceptional customer experiences.

ITIL v4 certified Service Delivery professional with over 1 year managing IT services for high-security government clients. Experienced in incident and problem management using CA Service Desk Manager, coordinating major incidents, and ensuring SLA compliance.
Strong stakeholder management skills, acting as primary liaison between customers and technical teams while driving service improvements and process automation. Proven track record of rapid progression, achieving sole service delivery responsibility within 12 months and implementing solutions that enhance operational efficiency.
Seeking an Incident and Problem Manager role where I can leverage my ITSM expertise and continuous improvement mindset to drive service excellence

MES Professional with 14+ years of experience in pharmaceutical manufacturing, specializing in Körber PAS‑X MES deployment, L2 equipment integration, and digital batch execution. Proven expertise in designing and implementing scalable, secure MES infrastructures using Linux, Docker, and Kubernetes, fully aligned with cGMP and global regulatory standards. Spearheaded PAS‑X MES deployments across multiple sites, ensuring strict compliance with cGMP and global regulatory frameworks. Delivered high‑quality service as Associate Architect and Service Delivery Manager through effective incident management, customer satisfaction enhancement, and seamless project transitions. Recognized for technical leadership and knowledge sharing, enabling teams to resolve complex issues and adopt standardized operational practices.

Dynamic professional with extensive experience in cash management and customer service at IndusInd Bank. Proven track record in enhancing service delivery and ensuring regulatory compliance. Adept at budget management and transaction oversight, consistently achieving high client satisfaction through strategic initiatives and effective team leadership.

ANJANA S B

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Associate Service Delivery Manager

Accountant

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HIGHER DIPLOMA IN CO-OPERATION & BUSINESS MANAGEMENT - CO-OPERATIVE LAWS & PRINCIPLES

Master of Commerce - Financial Accounting

Bachelor of Commerce - Taxation

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Associate Service Delivery Manager

Accountant

HIGHER DIPLOMA IN CO-OPERATION & BUSINESS MANAGEMENT - CO-OPERATIVE LAWS & PRINCIPLES

Master of Commerce - Financial Accounting

Bachelor of Commerce - Taxation

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