Summary
Overview
Work History
Education
Skills
Personal Information
Other Qualifications
Timeline
Generic
Anjani Kumar

Anjani Kumar

New Delhi

Summary

I am a professional with extensive experience in e-commerce operations and customer service. With a solid educational foundation including a B.Com degree from Delhi University and additional certifications in financial accounting and computer applications, I have built a career rooted in meticulous attention to detail and adaptability. Having expertise spans managing e-commerce catalogs, processing orders, and handling accounts payable in diverse organizations, showcasing a robust understanding of both B2B and B2C dynamics.

Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

E-Commerce Operations Manager

Shiv Naresh Sports Pvt Ltd
Delhi
01.2024 - Current
  • Managing E-Commerce Team and daily operations.
  • Managing Sales and Return Report of All Channels e.g B2B and B2C.
  • Onboarding new business channels and dealing with all clients of existing business channels.
  • Sharing feedback and advices to senior management team.

Assistant Manager

VALUE CENTRUM RETAIL PVT LTD.
DELHI
01.2021 - 12.2023
  • Managing Catalog on all Online Platforms (Myntra, Ajio, Udaan, etc)
  • Managing daily order processing through e-commerce software Uniware
  • Managing daily and monthly reports of Sales and Returns
  • Filing claims and ensuring payment of each claim filed with online platforms

Process Executive

Sopra Steria India Ltd.
Noida
07.2016 - 01.2020
  • Receiving Calls from Vendors of NHS England
  • Handling queries related to invoices and processing their invoices on Oracle
  • Raising SR and following up with other teams to get their invoices paid in a timely manner
  • Updating Vendor details on Oracle

Sr. CCE

CONVERGYS INDIA PVT LTD
Delhi
03.2015 - 04.2016
  • Receiving chats from customers of AT&T which is a US based telephone and Internet Company
  • Handling queries related to their telephone, Internet and TV issues
  • Troubleshooting and raising SR to book technician if issue is not resolved
  • Updating customer profile and plans for Telephone, Internet and TV
  • Self-motivated, with a strong sense of personal responsibility.

Process Associate

CONCENTRIX DAKSH INDIA PVT. LTD.
DELHI
02.2014 - 03.2015
  • Receiving calls from customers of UK based company Virgin Media
  • Handling Queries related to Internet and Television
  • Troubleshooting and raising SR to book technician if issue is not resolved
  • Updating customer profile and plans for Telephone, Internet and TV

Education

10th -

C.B.S.E Board
Delhi
03.2006 - 03.2007

12th -

C.B.S.E Board
Delhi
03.2008 - 03.2009

B.com Program -

Delhi University
Delhi
05.2009 - 09.2012

Skills

Product listing

Warehouse operations

Returns processing

Promotions planning

Personal Information

  • Place of Birth: Allahabad
  • Place of Birth: U.P
  • Father's Name: Late Mr. Phool Chand
  • Mother's Name: Mrs. Pushpa Devi
  • Date of Birth: 03/02/91
  • Marital Status: Married

Other Qualifications

  • Basic knowledge of Computers as Ms-Word, Excel, Power-Point and Internet.
  • Diploma in financial Accounting.

Timeline

E-Commerce Operations Manager

Shiv Naresh Sports Pvt Ltd
01.2024 - Current

Assistant Manager

VALUE CENTRUM RETAIL PVT LTD.
01.2021 - 12.2023

Process Executive

Sopra Steria India Ltd.
07.2016 - 01.2020

Sr. CCE

CONVERGYS INDIA PVT LTD
03.2015 - 04.2016

Process Associate

CONCENTRIX DAKSH INDIA PVT. LTD.
02.2014 - 03.2015

B.com Program -

Delhi University
05.2009 - 09.2012

12th -

C.B.S.E Board
03.2008 - 03.2009

10th -

C.B.S.E Board
03.2006 - 03.2007
Anjani Kumar