Hi, I’m
Anjani Reddy
Senior Manager, Operations
Hyderabad
Summary
Career Summary: Experienced Project Manager with a strong foundation in healthcare and a proven track record of leading tech-driven projects to successful completion. Over 14 years of expertise in strategic planning, process optimization, and service delivery within the healthcare sector. Skilled in managing cross-functional teams, agile practices, and providing concise project reports. People Leader, successfully led and motivated 250+ professionals towards growth and success in the organization; created a clear & compelling view of future through coaching and execution; extensively coordinated with multi-cultural & global teams for smooth functions Customer Journey Improvement expert for both virtual platform and physical customer experience, directly leading to increase in Customer base as compared to competitors Adept at leveraging digital tools for enhanced project efficiency and stakeholder alignment.
Overview
14
years of professional experience
10
Certifications
Work History
Apollo 247Hyderabad
Sr. Manager
01.2020 - Current
Job overview
- Operations & Business Strategic(e-Consultation)
- Key Result Areas:
- Successfully expanded a team from 20 to 300+ doctors at Apollo247.com, ensuring seamless integration and high-performance standards
- Significantly contributed to revenue enhancement in the pharmaceutical business through strategic tech initiatives
- Engaged with multi-speciality experts in medical field resulting in increase of Doctor engagement with the app by 250%
- Improved the Doctor Consult completion rate metric from 70% to 90%
- Improved Diagnostic order completion metric from 70% to 89% (from INR 30 Lacs/month to INR 1 Crore/month in order fulfilment)
- Increased Revenue growth in Virtual Consults by more than 100% (from INR 10 Lacs/month to INR 20 Lacs/month)
- Established the Operations team for Apollo Health & Lifestyle Ltd
- And operationalized it Enhanced Customer Journey through in depth analysis resulting in improvement of product & service features
- Enhanced Health Professional’s experience with Apollo 24|7, through better engagement and fulfilment models
- Designed, built and implemented the Data Access management IT framework
- Designed comprehensive SOPs for new projects, optimizing operations and ensuring quality adherence.
Canada based company
Business Consultant
01.2018 - 01.2020
Job overview
- Executive, Finance & Accounts
Apollo Health & Lifestyle Limited, Apollo Cradle
Head of Operations
01.2017 - 01.2018
Sunshine Hospitals
Deputy General Manager
01.2010 - 01.2017
Education
ISB
Executive Program In Healthcare Management
Ramaiah Medical College
Bachelor of Physical Therapy, M.S
Certified NABH Internal Counselor, Wockhardt Hospital, Mumbai
First Aid Certification, American Red Cross
Licensed Physical Therapist in Michigan and New York, USA
Skills
Soft Skillsundefined
Certification
Strategic Planning and Execution
Timeline
Sr. Manager
Apollo 247
01.2020 - Current
Business Consultant
Canada based company
01.2018 - 01.2020
Head of Operations
Apollo Health & Lifestyle Limited, Apollo Cradle
01.2017 - 01.2018
Deputy General Manager
Sunshine Hospitals
01.2010 - 01.2017
ISB
Executive Program In Healthcare Management
04.2020
Ramaiah Medical College
Bachelor of Physical Therapy, M.S
04.2004
Certified NABH Internal Counselor, Wockhardt Hospital, Mumbai
04.2016
First Aid Certification, American Red Cross
04.2008
Licensed Physical Therapist in Michigan and New York, USA
04.2008
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