Ankaj Kumar
East Delhi
Summary
Dynamic professional with a proven track record at Diversified Business Solutions Private Limited, excelling in operations management and data analysis. Achieved a 99% positive customer survey result, showcasing strong work ethic and critical thinking. Skilled in Excel VBA and SQL Server, adept at handling pressure and complex datasets with unparalleled accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Manager – Operations
Diversified Business Solutions Private Limited
Noida
04.2019 - Current
- Organized customer information for business planning and customer service purposes
- Data management and Analysis to track customer data and perform an intense reconciliation process
- Received 99% positive customer survey results
- Client Handling: Domestic and International (International- Coordinate with client via email) (Pre-Exam, During the Exam and Post Exam)
- Proficiently managed end-to-end result processing, encompassing tasks such as normalization, percentile calculations, and standard deviation analysis
- Produced printable reports tailored to the client's specifications, ensuring accurate and comprehensive representation of results
- I have accomplished the efficient handling of an extensive dataset comprising one million records in Excel/SQL Server
- This involved meticulous data management spanning across 27 distinct courses
- My commitment to detail and precision resulted in a remarkable accuracy rate of 100%, reflecting the dedication and expertise I brought to this task
- This achievement underscores my ability to manage complex data sets effectively while maintaining the highest standards of accuracy
Senior Executive Assessment – Operations
Diversified Business Solutions Private Limited
07.2021 - 06.2023
- Spearheaded pre-assessment planning and streamlined post-assessment activities, ensuring seamless coordination and execution
- Contributed significantly to the post-assessment result processing, optimizing productivity through the implementation of various logical processes
- Actively collaborated with 10 different Sector Skill Councils, demonstrating adaptability and proficiency in managing diverse portfolios
- Key Achievements:
- Enhanced efficiency in pre-exam planning, leading to smoother examination processes
- Implemented logical and data-driven approaches, resulting in improved productivity during result processing
Quality Analysis – Software Tester Department
Diversified Business Solutions Private Limited
07.2020 - 06.2021
- Performed software testing procedures, automating tasks that were previously carried out manually within the company
- Developed and executed test cases to identify and resolve software issues, enhancing overall product quality
- Key Achievements:
- Successfully automated manual testing procedures, significantly reducing testing time and human error
- Detected and resolved critical software issues, contributing to improved product reliability and client satisfaction
Executive – Operations
Diversified Business Solutions Private Limited
04.2019 - 06.2020
- Managed assessment monitoring, including data entry and documentation oversight, to ensure the integrity of assessment processes
- Provided essential support for CBT (Computer-Based Test) exams, ensuring their smooth operation
- Actively monitored and documented live assessment status, ensuring timely response to any issues or discrepancies
- Collaborated with teams to maintain an efficient and well-coordinated assessment environment
Education
Bachelor of Computer Applications - Data Management
Nehru Gram Bharati (Deemed To Be University)
Allahabad, Uttar Pradesh01.2017
12th - Accounts And Maths
Central Board Of Secondary Education-Open Learning
Patpar Ganj, Delhi01.2014
10th - Maths
Government Boys Senior Secondary School (C.B.S.E.)
New Ashok Nagar, Delhi01.2011
Skills
- Handling Pressure
- Strong Work Ethic
- Adaptability
- Critical Thinking
- Collaboration
- Time Management
- Problem Solving
- Knowledge of computer
- Typing speed in English alphabet 40 wpm & Numerical 60 wpm
- Knowledge of MS Word
- Advanced Excel
- PowerPoint
- Access
- Nitro PDF Application
Hobbies and Interests
- Playing Card
- Playing Chess
- Watching Movies
Languages
- Hindi
- English
Personal Information
- Date of Birth: 07/20/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Senior Executive Assessment – Operations
Diversified Business Solutions Private Limited
07.2021 - 06.2023
Quality Analysis – Software Tester Department
Diversified Business Solutions Private Limited
07.2020 - 06.2021
Assistant Manager – Operations
Diversified Business Solutions Private Limited
04.2019 - Current
Executive – Operations
Diversified Business Solutions Private Limited
04.2019 - 06.2020
Bachelor of Computer Applications - Data Management
Nehru Gram Bharati (Deemed To Be University)
12th - Accounts And Maths
Central Board Of Secondary Education-Open Learning
10th - Maths
Government Boys Senior Secondary School (C.B.S.E.)
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