Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Career Milestones
Timeline
Generic
Ankan Kumar Chakraborty

Ankan Kumar Chakraborty

Sr. Manager, Learning and Development
Kolkata

Summary

More than 18 years in facilitation/ training and outstanding performer in Sales, Soft Skill, Onboarding and HR Induction, Product and Process Training in various sectors like Telecom, Microfinance, Healthcare, Manufacturing and Food Tech. Proven success in sales, operational excellence and organizational development with keen understanding of the elements of various business types and technicalities. Recognized for inspiring management team members to excel and encouraging creative work environments.

Overview

20
20
years of professional experience
2005
2005
years of post-secondary education
12
12
Certifications
3
3
Languages

Work History

Senior Manager – Learning and Development

Aludecor Lamination Private Limited
01.2022 - Current
  • Company Overview: Market Leader in Metal Composite Panel manufacturing
  • Preparing the Training Calendars as per the learning requirements
  • Conducting Induction, Soft Skill and Selling Skill facilitation programs for the new joiners/ existing employees
  • Conducting 5S facilitation programs for the employees of Warehouse
  • Conducting Train The Trainer Program for Trainers, Regional Heads, Area Managers and Subject Matter Experts
  • Analysis of reports and development of corrective action plans
  • Preparing Training Contents for both Sales and Back Office
  • Interviewing and Shortlisting candidates (upto Area Manager level)
  • Conducting TNI for the Employees and Knowledge Gap Analysis for the Sales & Support employees and arrange internal/ external sessions for them
  • Market Leader in Metal Composite Panel manufacturing

Zonal Training Manager

L&T Financial Services Limited
09.2020 - 12.2021
  • Interviewing and Shortlisting candidates for Regional Manager, Regional Process Manager, Territory Manager, Branch Manager and Branch Operations Manager
  • Conducting Induction Training for the newly onboarded employees (Regional Managers, Regional Process Managers, Territory Managers, Branch Managers, Branch Operations Managers and Frontline Officers)
  • Conducting Soft Skill Training programs for the internal employees over Google Meet
  • Conducting 'Train the Trainer' for the Regional Process Managers of Bihar and Jharkhand
  • Involved in operations for supporting and motivating the collection and sourcing team
  • Conducting training for the Regional Managers and Regional Process Managers for ensuring quality process adherence in business and collections
  • Looking after regions of Bihar and Jharkhand (North 1 Zone)

Regional Training Lead- East

Zomato Private Limited
12.2018 - 09.2020
  • Company Overview: Online Ordering Division
  • Interviewing, Selection and Onboarding of Delivery Partners in 24 cities of Eastern Region including Kolkata, Asansol, Durgapur, Siliguri, Guwahati, Agartala, Aizawl, Patna, Muzaffarpur, Darbhanga, Bhagalpur, Purnia
  • Conducting Soft Skill Training programs for the internal support team (Classroom and Virtual Platforms like Zoom, Dingtalk and Webex)
  • Conducting Train the Trainer for the City Trainers of West Bengal, Bihar and North-eastern states and Assam
  • Auditing the Training Qualities in the cities of West Bengal, Bihar and North-eastern states and Assam
  • Conducting Training for the Onboarding Team for the cities of West Bengal, Bihar and North-eastern states and Assam regarding the real time quality guidelines
  • Conducting review twice in a month over zoom video call for reviewing the city trainers’ performance
  • Total 11 City Trainers were directly reporting me
  • Conducting Train the Trainer workshop for the City Trainers of West Bengal, Bihar and North-eastern states and Assam for developing their soft skill and training delivery skills
  • Conducted Behavioral Training for the inhouse off roll support team
  • Analysis of reports and development of corrective action plans
  • Online Ordering Division

Senior Manager – Learning and Development

Aludecor Lamination Private Limited
04.2018 - 11.2018
  • Company Overview: Market Leader in Metal Composite Panel manufacturing
  • Preparing the Training Calendars as per the learning requirements
  • Conducting Induction, Soft Skill and Selling Skill facilitation programs for the new joiners/ existing employees
  • Conducting Induction and Soft Skill facilitation programs for the employees of plants in Haridwar
  • Conducting On-the-Job Training (OJT) for sales people
  • Analysis of reports and development of corrective action plans
  • Preparing Training Contents
  • Market Leader in Metal Composite Panel manufacturing

Senior Training Manager

Glocal Healthcare Systems Private Limited
12.2017 - 04.2018
  • Company Overview: Pioneer in Digital Dispensary
  • Preparing the Training Calendars as per the learning requirements
  • Conducting Induction, Soft Skill and Selling Skill programs for the new joiners/ existing employees
  • Conducting Induction and Soft Skill programs for the Doctors
  • Conducting On the Job Training for supporting the center staffs in their respective centers
  • Analysis of reports and development of corrective action plans
  • Preparing Training Contents
  • Pioneer in Digital Dispensary

Learning and Development Facilitator

Janalakshmi Financial Services Limited
02.2017 - 12.2017
  • Company Overview: Market leader in Microfinance Sector in India
  • Preparing the Training Calendars as per the learning requirements
  • Conducting On the Job Training for supporting the field staffs in their respective fields
  • Analysis of reports and development of corrective action plans
  • Conducting boot camps for 'Chak De' special Training programs
  • Market leader in Microfinance Sector in India

Sales Trainer

Systema Shyam Teleservices Limited
09.2015 - 02.2017
  • Company Overview: Market leader in wireless data from 2015-2016
  • Deliver Sales training modules to TSMs, CSMs and Cluster Heads
  • Conduct Field coaching with DSEs, TSMs and CSMs
  • Adhere to the timelines of the specified learning path for different role holders
  • Co-ordinate with the circle leadership to identify training needs and customize content accordingly
  • Actively involved with leadership to measure the impact of the training imparted
  • Increasing the usage of applications like M-Market and M-Stock
  • Market leader in wireless data from 2015-2016

Regional Trainer

Tata Teleservices Limited
11.2005 - 09.2015
  • Company Overview: Pioneer in Lifetime validity and High Speed wireless data
  • Convinced and sold Tata Indicom Postpaid Products (Walky and Mobile) under Tata Unity Program Scheme to the employees of Tata Group of Companies like CMC, Tata Motor Finance, Titan, Westside, VSNL
  • Performing various functions related to Training of Behavioral & Soft Skills, Product and Process for the CSMs and ZMs
  • Conducted induction and refresher training for the Junior Engineers in Enterprise Division (Walky, Photon+ and Broadband) on customer interaction, service and various troubleshooting like speed issues, connectivity issues, device issues, incoming/outgoing issues, application issues, specific URL issues etc
  • Conducted customer service training for Junior Engineers (Enterprise Division) to enhance the customer experience score
  • Overseeing complete training related activities right from design to delivery based on Customer Service, Behavioral, Sales etc
  • For all levels of employees of all the business units
  • Coordinated with HR Team for effective training need analysis
  • Conducted pre-launch Product and Process Training for the distributor sales executives, distributors, CSMs, ZMs and Business Head in the entire East India
  • Conducted pre-launch Photon+ Training in Kolkata and Jharkhand
  • Conducted pre-launch DOCOMO (GSM) Product and Process Training for all levels of employees
  • Completed self-initiated projects successfully for helping the different business units
  • Pioneer in Lifetime validity and High Speed wireless data

Education

Diploma In Management -

APEX

B. Com. (Hons.) - undefined

City College

Higher Secondary Examination - undefined

MBSI

Secondary Examination - undefined

MBSI

Skills

Advanced Lean Six Sigma Black Belt Certified

Certification

DISC Flex Certification

Personal Information

Date of Birth: 12/28/80

Career Milestones

  • Streamlined the entire Learning and Development process in Aludecor both in Plant and Corporate Office followed by Sales Training, Sales Support Training by taking some new initiatives like FABing Training with Earning Potential for Sales People, Soft Skill Training for both Sales Support and Employees in Plant and average feedback received 4.73 out of 5., 01/03/22
  • Received “A” Rating for consecutive 2 financial years (2022-23 & 2023-24) in Performance Appraisal in Aludecor Lamination Private Limited for performing very well., 01/01/23
  • Received growth after appraisal for exceptional performance and contribution from 09/2020 to 03/2021 in L&T Finance., 03/31/21
  • Increased the participation in FLO Quiz Buzz in the month of February, 2021 and 99% FLOs from Bihar and 100% FLOs from Jharkhand and 2 FLOs topped in the quiz Pan India which was appreciated by Corporate Training Team in L&T Finance., 02/28/21
  • Successfully conducted Aspire Training for the Branch Operation Managers and Branch Managers over Google Meet and received feedback score of 4.73 out of 5 and average 97% participants passed the test after attending the training in L&T Finance., 01/01/21
  • Successfully conducted training on various processes and policies for all the levels (Senior Regional Manager to Branch Manager) and they cleared all the assessments after attending the training in L&T Finance., 01/01/21
  • Increased the Brach Audit score from 92% (09/2020) to 99% (01/2021) by conducting the training for the Regional Process Managers and Branch Operation Managers in L&T Finance., 01/31/21
  • Successfully conducted 140+ sessions on virtual platforms (Zoom, Google Meet, Dingtalk and Webex) on soft skill for the internal support team members in Zomato (North East, West Bengal and Bihar) in the months of April and May 2020 with feedback score 4.75 out of 5., 05/31/20
  • Improved the Quality Check score from 70% to 95% in just 6 months in Zomato., 06/30/20
  • Top performer from September 2019 to March 2020. Top 5 performer for month after month since March 2019 to August 2019., 03/31/20
  • Initiated Facilitation for the Off-Role support team after proper TNI and successfully conducted the training after preparing the module on KASH concept in Zomato., 01/01/20
  • Received appreciation from National Training Head for getting highest order and 5
  • Ratings from customers pan India in March 2019 in Zomato., 03/31/19
  • Conducted Soft Skill Training for the employees of all the departments of Aludecor Lamination Private Limited with average feedback score of 4.5 out of 5., 01/01/22
  • Conducted Product and Selling Skill (FABing) Training for the sales team PAN India in Aludecor Lamination Private Limited which improves the sales performance by 7.23%., 01/01/22
  • Conducted Induction, Selling Skill and Soft Skill Training in Glocal Healthcare Digital Dispensary division and received excellent feedback on the training and also the patient walk-ins as well as satisfaction increased by 100-150%., 01/01/22
  • Got PAN India No. 3 position for achieving 100% marks in participation, assessment and facilitation skill in Janalakshmi Financial Services Limited (Currently Jana Small Finance Bank)., 01/01/22
  • Increased the usage of M-Market Application during market visit amongst the Area Sales Managers by 53% in Systema Shyam Teleservices Limited (MTS) and through this all the employees got clear idea about how to work effectively in market with the application., 01/01/22
  • Increased the participation in Knowledge Retention Test and last 6 months Kolkata and ROWB circles achieved 100% participation with 100% pass out in Systema Shyam Teleservices Limited (MTS) through classroom and monthly refresher trainings., 01/01/22
  • Conducted Training for Junior Engineers for Photon Plus, Walky and Broadband (Enterprise division) which helped to increase the customer experience score to 4.35 in Jharkhand and 4.63 in Kolkata out of 5 (previously it was 3.37 in Jharkhand and 3.49 in Kolkata) which was appreciated by Regional CSO Head., 01/01/22
  • Received Spotlight Award for achieving Mystery Audit score more than 90% in December 2014 for Retail Business through PAMPER Training in Tata Teleservices Limited., 12/31/14
  • Received Certificate of Appreciation from Mr. Rakesh Sharma, Chief Ethics Counselor for conducting Tata Code Of Conduct Training successfully and effectively in Tata Teleservices Limited., 01/01/14
  • Received “Spotlight” Award in August, 2014 for extraordinary effort shown to ensure that the STAR Sales Advisor's Assessment Program is completed at Orissa & Kolkata as per schedule in Tata Teleservices Limited., 08/31/14
  • Received “Spotlight” Award in March, 2014 for completing the Customer Success Journey Project PAMPER and increasing the Mystery Audit score in Tata Teleservices Limited., 03/31/14
  • Our “Customer Success Journey Project” (conducted from Jan’13 to Mar’13) ranked as top 2 projects nationally as through the project the product and market working knowledge of the employees was improved by 53% and as a result Photon+ sale in Dhanbad was increased by 692% in Tata Teleservices Limited., 03/31/13
  • Received “Star of the Month Award” in June 2011 for excellent performance in Tata Teleservices Limited., 06/30/11
  • Received Maestro (Employee of the year) Award for the year 2009 - 2010 for exceptional performance as my Prepaid Project ACE Training where the training effectiveness was increased to 100% which helped Jharkhand Circle to achieve No. 1 position in National Distribution Scorecard (Previously it was 25th position) in Tata Teleservices Limited., 01/01/10
  • Top Performer in Postpaid Sales from November 2005 to June 2007 in Tata Group of Companies (TUP) and promoted from Sales Executive to Territory Manager in just 1 year., 06/30/07

Timeline

Senior Manager – Learning and Development

Aludecor Lamination Private Limited
01.2022 - Current

Zonal Training Manager

L&T Financial Services Limited
09.2020 - 12.2021

Regional Training Lead- East

Zomato Private Limited
12.2018 - 09.2020

Senior Manager – Learning and Development

Aludecor Lamination Private Limited
04.2018 - 11.2018

Senior Training Manager

Glocal Healthcare Systems Private Limited
12.2017 - 04.2018

Learning and Development Facilitator

Janalakshmi Financial Services Limited
02.2017 - 12.2017

Sales Trainer

Systema Shyam Teleservices Limited
09.2015 - 02.2017

Regional Trainer

Tata Teleservices Limited
11.2005 - 09.2015

B. Com. (Hons.) - undefined

City College

Higher Secondary Examination - undefined

MBSI

Secondary Examination - undefined

MBSI

Diploma In Management -

APEX
Ankan Kumar ChakrabortySr. Manager, Learning and Development