Ankit Ahuja
Seasoned Banker
New Delhi
Summary
Proactive and meticulous Seasoned Banker with over 19 years of experience in Retail Banking, Audit, Compliance.
Proficiencies in regulatory, branch operations, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
2025
2025
years of professional experience
2010
2010
years of post-secondary education
3
3
Languages
Work History
Senior Manager
AXIS Bank
03.2023 - Current
- Directed company's rebranding initiative, refreshing brand image and attracting broader customer base.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Provided strong leadership to enhance team productivity and morale.
- Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.
- Established team priorities, maintained schedules and monitored performance.
Service Manager
CITI Bank
8 2006 - 2 2023
- Cash & Operations Manager and managed a team of three tellers
- Resolved customer complaints in professional and timely manner.
- Handled complete Audit and compliance operations including Statutory audit, concurrent audit, Internal Audit and RBI Audit of the branch
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
Officer
ABN AMRO
09.2005 - 08.2006
- Worked as a Officer in backend process of ABN Amro called ACES
- Ascertaining that performance meets stringent Service Level Agreements
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Handling Continuity of Business plan for the branch
- Handled Account Maintenance of foreign accounts and handled overseas operations
- Developing and processing schemes and procedures for increasing the business profitability
Education
PGDBA (DLP) - Finance
Symbiosis
B.com (Hons.) - undefined
Delhi University
Skills
Reporting management
Organizational improvement
Business performance management
Cross-functional team leadership
Team building
Problem-solving abilities
Operations Management
Professionalism
Risk Management
Regulatory Compliance
Accomplishments
- Worked as a Service Brand Ambassador in Citibank for the branch to take service level to a new high.
- Awarded with Smiley award into Customer Service in Citibank.
- Customer service appreciations for maintaining higher standards of customer service.
Narration
- Performance-driven, insightful & Practical Banker with a proven track record in achieving and exceeding all business-development and revenue-generation goals in high-pressure environments.
- Skilled at consulting with clients to delineate and analyse their financial requirements and develop strategic solutions to further their financial-planning goals.
- Relationship-development expertise that complements the ability to aggressively build solid client base and drive revenue growth.
- Comprehensive knowledge and experience in leveraging numerous investment instruments in a variety of complex scenarios.
- Proven leadership and team-building skills, coupled with the ability to direct strong teams in managing customer relationships and providing investment services.
Disclaimer
I hereby declare that the above information furnished is correct to the best of my knowledge.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementPersonal Information
- Location Preference: Delhi/NCR
- Date of Birth: 10/11/84
- Marital Status: Single
Timeline
Senior Manager
AXIS Bank
03.2023 - Current
Officer
ABN AMRO
09.2005 - 08.2006
B.com (Hons.) - undefined
Delhi University
Service Manager
CITI Bank
8 2006 - 2 2023
PGDBA (DLP) - Finance
Symbiosis