Ankit Bangerwa
Dwarka
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
14
14
years of professional experience
Work History
Account Manager - North & East Region
Bahwan Cybertek
06.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Management of TIBCO major products such as Spotfire, Active Matrix Business Works, IProcess, BPM, Business Events etc.
National Account Manager
Tata Communications Limited
10.2022 - 06.2024
- Responsible for growth of Revenue in Select large Enterprise accounts.
- Network services, cloud solutions like IZO Private Cloud, AWS Azure and GCP, Managed Security services and CPAAS solutions.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Boosted sales by 280% by using cross-selling techniques.
- Achievements: " Awarded with Blue Ribbon and Standing ovation awards in current FY".
Account Manager
Sify Technologies Limited
03.2022 - 09.2022
- Responsible for growth of Revenue in Select large BFSI & Cooperative Bank accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Cracked Niva Bupa RFP for their complete IT Infra management.
National Account Manager
Tata Communications Limited
07.2017 - 02.2022
- Responsible for growth of Revenue in Select large customer accounts
- Have been able to grow the existing base of revenue by nearly 1.5 times the existing base
- Over the past 3 years leveraged existing relationships and formed new ones to bring new business by upselling and cross selling of
- Network services, cloud solutions like AWS & Azure,
- Managed Security services and other telecom services
- Handling the RFPs and contract renewal
- Achievements: " Awarded with Extra Mile and Bravo awards
- Quarters on Quarters in different FYs
- Target achieved as per the AOP for Gross OB & revenue in FY 2018-19 & 2019- 20
- Cracked Mega deals in Ernst & Young, Fujitsu Limited.
Renewal & Retention Manager
Tata Communications Limited
10.2015 - 06.2017
- Responsible to handle service contract renewal of large accounts
- Revenue safeguard and revenue enhancement
- Customer retention and handling end to end termination process
- Achievements: " Awarded with Extra Mile and Bravo awards
- Quarters on Quarters in different FYs
- Target achieved as per the AOP for churn in FY 2015-16
- Negotiated the deal of Carin Indias 25 Cr
- Data center contract renewal.
Manager Sales
RateGain IT Solutions
07.2014 - 10.2015
- Responsible to handle large accounts in Europe region like
- Aviation- British Airways, Air Berlin, Air France, KLM, OTAs-
- Booking.com, Expedia, Hotels.com etc
- Enhancement RMS in each account by upselling and cross selling of competitor price intelligence and airfare price intelligence solutions
- Achievements: " Awarded for superior performance as a two- time distinct Employee of the Month in 2015
- First one to crack the sale of airfare price solution in the company and it was sold to Air Berlin.
Manager Sales
Focus Softnet FZ LLC
02.2012 - 06.2014
- Responsible for selling Focus Softnet Products like ERP, CRM,
- POS & Hospital management solution to key accounts in corporate sector in Entire Abu Dhabi & Al Ain region
- Achievements: " Won the tender in one of the biggest PSU
- Abu Dhabi Co-operative Society for PAN Abu Dhabi & Al Ain for their POS & ERP requirement
- Cracked Mega deals in Emdad
- Gulf Catering LLC, Lulu International group, GMC Hospital
- Attended the GITEX 2012 & 2013, Dubai
- GITEX (Gulf
- Information Technology Exhibition) is an annual IT trade show, exhibition & conference for MENA region.
Sales Executive
Tulip Telecom Limited
11.2010 - 02.2012
- Responsible for managing business prospects for various services like Internet Leased Lines, MPLS-VPN, Point to Point
- Connectivity for Data Transfer.
Education
Management of Business Administration - Marketing
Army Institute of Management & Technology, Guru Gobind Singh Indraprastha University
B.Sc. - Computer Science
Fergusson College, Pune University
Skills
Account management
Timeline
Account Manager - North & East Region
Bahwan Cybertek
06.2024 - Current
National Account Manager
Tata Communications Limited
10.2022 - 06.2024
Account Manager
Sify Technologies Limited
03.2022 - 09.2022
National Account Manager
Tata Communications Limited
07.2017 - 02.2022
Renewal & Retention Manager
Tata Communications Limited
10.2015 - 06.2017
Manager Sales
RateGain IT Solutions
07.2014 - 10.2015
Manager Sales
Focus Softnet FZ LLC
02.2012 - 06.2014
Sales Executive
Tulip Telecom Limited
11.2010 - 02.2012
B.Sc. - Computer Science
Fergusson College, Pune University
Management of Business Administration - Marketing
Army Institute of Management & Technology, Guru Gobind Singh Indraprastha University
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