Ankit Bhardwaj
Gurugram
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Manager
Maxicus Pvt Ltd
Gurgaon
01.2024 - Current
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
Assistant Manager
Maxicus Info Private Ltd
10.2021 - 12.2023
- Motivated with proactive approach, easy to adapt the changes and always ready to grasp new challenges and learning., Administration of the on growing process Operationally
- Started Pilot Process (Transition) Chat in year April 2020 (Under Covid Situation)
- Setup of Work From Home module for Process
- Setting up of all KPIs, Dashboards (Quality , Training & MIS) for Process
- Handling the team of 7 team lead, with process of 90+ headcount
- Delivering the process KPIs and keeping weekly check
- Work designation with team leader and weekly review of performance
- Business review with Client on monthly basis
- Weekly team leader reviews
- Weekly operational planning to deliver monthly KPIs
- Grooming session for team leader and agent for better learning
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Team Leader
Maxicus Info Private Ltd
08.2019 - 09.2021
- Started working for Outbound Sales Process
- Team performance enhancement, crafting employee skill with sales techniques
- Daily performance review for agent
- Improvisation in out calling technique to enhance sales
- Customer analysis to check opportunity area for better conversion
- Ramped up Chat Sales process under lockdown in Work from
- Home module
- Process Training, Product Training, Hiring, Reports modulation, key task performed while ramping up the process
- Started with 6 agents as pilot batch and raised process to 90+ head count
- Managing client and process with best of abilities
- Delivery FTE for process and keep track
- Process and agent level analysis for DSAT
- Meeting monthly level target for process – Revenue and
- Performance.
Analyst
Vaco Binary Semantic
12.2018 - 07.2019
- Started with a pilot batch had given me the opportunity to utilize my skill to enhance the process
- Working on daily support case to create the workflow and provide insight for growth of process
- Managing the queue on daily basis so as to minimize error and increase efficiency
- Competed many deep dive task so as to create channelized flow for new process
- Handling the queue during weekends with efficiency
- Analyzing the daily cases to reduce the DSAT score.
Genpact [Process Associate
09.2016 - 11.2018
- Career started as a customer support executive
- Served with best of my abilities for 6 months and grabbed the opportunity to change the career path
- Transformation from customer support executive to sales executive was the challenge accepted and was fulfilled with best of my abilities
- Pro-activeness nature had given me opportunity to handle the sales queue
- Queue monitoring, team management, data handling, client interaction was the responsibility handled being a part of team
- Self-learning capabilities helped me learn different software, excels and tools
- Knowledge of process and product given me opportunity to up skill new hires and act as a consultant to entire team
- Regular monitoring and analysis of sales data, to build workflow for every new challenges
- Monitoring of the quality for the sales queue
- Working on the Monthly Business Review module to showcase the achievement and improving aspect.
Education
DAV Public School
Bachelor of Technology - Civil Engineering
Dehradun Institute of Technology
Skills
- Real time Solution
- Data Management
- Efficiency on working with tools and software
- Efficiency on MS- Excel and MS-Office
- Billing Knowledge
- Dashboard Creation
- KPI Implementation
- KRAs
- Pilot Projects
- Operations Management
- Employee performance evaluations
- Recruiting and interviewing
- Staff supervision
- Training
- Strategic planning
- Project Management
- Operations management
- Recruiting skills
- Cost analysis and savings
- Sales Strategies
Certification
OnCraft Certification- Operations
Timeline
Deputy Manager
Maxicus Pvt Ltd
01.2024 - Current
Assistant Manager
Maxicus Info Private Ltd
10.2021 - 12.2023
Team Leader
Maxicus Info Private Ltd
08.2019 - 09.2021
Analyst
Vaco Binary Semantic
12.2018 - 07.2019
Genpact [Process Associate
09.2016 - 11.2018
DAV Public School
Bachelor of Technology - Civil Engineering
Dehradun Institute of Technology