Deepak B N

• Deliver the client SLA, CVA metrics and completing my own B2B task timely.
• Coordinating with internal stake holders (WFM, TNTQ, Hiring) to enhance operational efficiency.
• Implemented quality assurance measures, resulting in increased customer satisfaction rates.
• Involving in daily client meetings and and conducting WBR and MBR regularly.
• Focusing on daily deliverables Answer rates, AHT, SL, Quality score, Schedule adherence and Shrinkage to keep the .
• Setting up the action plan for BQ’s and MQ’s conducting 1n1 sessions with the team members by clear expectations.

Clients: MUFG Union Bank LTD and MUFG Bank LTD (US Branch)

• Processing LC payments as per the LC terms and UCP 600.
• Sight/Tenor payment, Acceptance, Discounting, Confirmation Payments.
• Monitor the Queue and Incoming Funds and ensure that they are acted within SLA.
• Track and resolve the issues and exceptions as the Process Notes.
• Coordinating with the partner side so the payments are made to the client in timely manner.
• Transaction level reconciliation, EOD reconciliation to ensure all the payments are completed.
• Issue a LC as per UCP 600
• Advise LC as per UCP 600
• Process Amendments as per client request.
• Seeking for beneficiary concern as and when required.
• Vetting of all Mail LC and sending observations to Clients.
• Sending SWIFT messages to banks.
• Sending debit advice to clients.
• Testing for Migrating production system from PB to Java Platform.
• We have tested around 42 test cases in each release and we have to report to client if we have any issues time to time until it is passed.
• Tracking all the data and following up every time.
• Creating MIS report, EOD reconciliation and publishing it in timely manner to Senior management.
• Handling group Mail box and Query handling.
• Tracking and discussing the Internal rejects/external errors in coordination with seniors for the team every week and to send MOM’s accordingly.
• I started a page for our team called “The Telegraph”, which will be published every Friday, which includes brief story of top performer, trending Trade updates/News across the world, any upcoming birthdays, any appreciation received from client for that week. This was a huge success for me and I received appreciations from clients and management.
• I was promoted in Jan 2018 as a Process Lead started releasing from there on.

• Updating Libor rates in systems in BOD for discounts processed.
• Invoice payments/financing, Maturity payments, Reconciliations.
• Co-ordinate with clients, partners and technology team and treasury correct discounting as per the contract terms and requisite payments made to the suppliers.
• Work with the Operation Control Team for Cash Reconciliations.
• Processing Manual G/L Payments.
• Processing DDA or MT202 payments if it failed through STP.
• I was part of the team responsible for successful up-gradation of the system for supply chain finance.
• Coordinating with the development team and doing the system health checks and User acceptance testing (UAT) to execute testing for system enhancements.
• Reviewing the SOP’s and Process Notes Control Measures on regular basis and updating the same when required.
• Suggested improvement ideas for the process activities leading to an increase in efficiency and effectiveness.
• In Depth Knowledge in Excel used for DDA reconciliation, Client specific invoice reconciliation, Loan vs Payment
• Preparing the various monthly and other adhoc reports for the clients when requested.
• Managed USA, Mexico and Brazil Process Simultaneously.
• Processing Open Account payments as per funds report.
• Reconcile the funds as per the client funded as per the funding report
• Processing MT103 and MT202.
• EOD Reconciliation to ensure all transactions are processed.
• Processing monthly rebate payments to the banks as per the trade agreement with them.
• Coordinating with Client Service and Doc check team if there is any Discrepancy.
• Processing LC payments as per the LC terms and UCP 600.
• Monitor the Queue and Incoming Funds and ensure that they are acted within SLA.
• Track and resolve the issues and exceptions as pre the Process Notes.
• Coordinating with the partner side so the payments are made to the client in timely manner.
• Coordinating with the cash team so the expected funds are identified in timely manner.
• Transaction level reconciliation, EOD reconciliation to ensure all the payments are completed.
• Creating MIS report, EOD reconciliation and publishing it in timely manner to Senior management.
• Handling group Mail box and Query handling.
• Participate in the various councils (Funcy)
• Tracking and discussing the Internal rejects/errors in coordination with seniors for the team every week-end and to send MOM’s accordingly.
• Help the other process I have been cross trained into during tough times.
• I was promoted as Senior Team member in Jan 2016 and started releasing from there on.