Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Trainings & Certifications
References
Timeline
SoftwareEngineer
Ankit Chauhan

Ankit Chauhan

London

Summary

Accomplished Business Analyst with robust experience in product and project management, and data analysis. Excels at aligning product lifecycles with business objectives and leveraging data insights to drive decision-making. Demonstrates proven skills in market research, requirements gathering, and product roadmap definition. Proficient in project planning, resource allocation, and leading cross-functional teams for on-time, within-budget project delivery. Showcases adeptness at translating complex technical concepts into understandable language, facilitating effective collaboration with stakeholders. Expert in conducting comprehensive requirements gathering sessions, creating detailed product roadmaps, and employing data analysis for business process optimization. A dynamic professional with strong leadership skills committed to driving business success and product excellence.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Technical Business Analyst

Cvent
Gurgaon, Haryana
02.2022 - Current
  • Proficient in conducting in-depth requirement-gathering sessions, requirement analysis, writing user stories, and refining backlog.
  • Expertise in leading AI/ML Portfolio, Data Science, and Software Development Teams in Cross Tech Collaboration Initiatives, resulting in significant cost savings.
  • Skilled in managing software development teams through all phases of the project lifecycle, consistently achieving milestones within time and budget constraints.
  • Experienced in facilitating daily stand-ups, sprint planning, retrospectives, and sprint reviews to ensure open communication and continuous improvement within the team.
  • Strong collaboration skills, working closely with product owners to refine and prioritize the product backlog, ensuring alignment with business objectives and stakeholder expectations.
  • Proficient in implementing and monitoring key Agile metrics to track team performance and project progress, facilitating data-driven decision-making.
  • Expertise in conducting comprehensive data analysis and developing data models, reports, and dashboards, improving decision-making efficiency.
  • Skilled in data visualization and reporting tools including SQL, Excel, and Power BI.
  • In-depth knowledge of Agile & Scrum methodologies and project management tools such as JIRA and Trello.
  • Solid understanding of systems analysis and design principles.
  • Familiar with process modelling and improvement techniques.

    Key Achievements:
  • Led the AI/ML Portfolio along with the Data Science & Software Development Team in Cross Tech Collaboration Initiatives, resulting in $7M cost savings.
  • Improved decision-making efficiency for business stakeholders by 30% through comprehensive data analysis and development of data models, reports, and dashboards.
  • Consistently achieved project milestones within time and budget constraints through effective leadership of software development teams using Agile Methodologies.
  • Enhanced team communication and continuous improvement by facilitating daily stand-ups, sprint planning, retrospectives, and sprint reviews.
  • Ensured alignment with business objectives and stakeholder expectations by collaborating closely with product owners to refine and prioritize the product backlog.
  • Enabled data-driven decision-making by implementing and monitoring key Agile metrics to track team performance and project progress.

Senior Project Consultant

Cvent
Gurgaon, Haryana
05.2018 - 02.2022
  • Proven leadership skills in delivering complex projects on time and within budget, exceeding client expectations.
  • Expertise in implementing project management methodologies and best practices, enhancing project efficiency.
  • Proficient in conducting comprehensive project assessments, including risk analysis and resource allocation.
  • Solid experience in collaborating with cross-functional teams to define project scope, objectives, and deliverables.
  • Adept at managing project budgets, tracking expenses, and ensuring cost-effective project delivery.
  • Demonstrated ability in planning and executing projects, effectively coordinating tasks, timelines, and resources.
  • Skilled in conducting risk assessments, identifying potential issues, and collaborating with stakeholders to implement effective solutions.
  • Proficient at monitoring project schedules and milestones, ensuring adherence to timelines and project goals.
  • Expertise in preparing comprehensive project documentation, including status reports, project plans, and post-project evaluations.
  • Strong support skills in aiding the project team by organizing meetings, facilitating communication, and tracking action items.

Specialist

Dell Technologies
Gurgaon, Haryana
03.2016 - 05.2018
  • Escalated unresolved technical issues to senior engineers and developers, collaborating to find comprehensive solutions
  • Conducted product demonstrations and training sessions for clients, improving their understanding of software capabilities and enhancing user experience
  • Contributed to the creation of support documentation, FAQs, and user guides, improving self-help resources for customers
  • Maintained a positive and professional demeanour while managing high-stress situations, ensuring customer satisfaction even in challenging scenarios
  • Participated in regular training sessions to stay up-to-date with product updates, industry trends, and emerging technologies.

Escalation Engineer

Convergys
Gurgaon, Haryana
01.2013 - 05.2015
  • Worked in Microsoft EPS & Served as the point of contact for high-priority and complex technical issues, effectively managing 150 escalated cases per month
  • Collaborated closely with Tier 1 and Tier 2 support teams to analyze and diagnose escalated issues, providing timely and accurate resolutions to minimize downtime
  • Conducted in-depth root cause analysis, utilizing advanced troubleshooting techniques and tools to identify underlying problems and prevent recurrence
  • Developed and maintained a comprehensive knowledge base of known issues, workarounds, and best practices to facilitate efficient case resolution
  • Acted as a technical mentor, providing guidance and training to junior support engineers and contributing to their professional development
  • Regularly reported insights and trends from escalated cases to the product and development teams, influencing product improvements and updates.

Education

BCA - Computer Science

CMJ University
Shillong, Meghalaya
06.2010 - 06.2013

Higher Secondary Certificate -

National Institute of Open Schooling (NIOS)
Greater Noida, Uttar Pradesh
04.2009 - 03.2010

Secondary School Certificate -

Happy Model School
New Delhi, National Capital Territory of Delhi
04.2006 - 03.2007

Skills

Technical Skills

  • Requirement Gathering & Analysis
  • Data Analysis
  • Process Mapping & Modelling
  • Agile Methodologies
  • Product Lifecycle Management
  • Market Research
  • User Research
  • Product Strategy & Road-mapping


Soft Skills

  • Communication & Stakeholder Management
  • Leadership & Team Management
  • Problem Solving & Decision Making
  • Agile Mindset
  • Strategic Thinking


Tools

  • Project Management Software(MS Project, JIRA, Minitab)
  • Data Analysis(Excel, Tableau, Power BI, Sigma, SQL, Python)
  • Process Mapping & Modelling(Visio, Lucid chart)
  • Collaboration(Slack, MS Teams, Zoom)
  • Requirements Management(Confluence, Trello)
  • Presentation(MS PowerPoint)

Websites

Accomplishments

  • Leadership Excellence - Cvent, 07/01/23
  • Team Player Of The Year - Cvent, 05/01/20

Trainings & Certifications

  • Project Management Professional Training
  • Scrum Master Training
  • SFC Certification
  • Lean Six Sigma Training

References

References available upon request.

Timeline

Technical Business Analyst

Cvent
02.2022 - Current

Senior Project Consultant

Cvent
05.2018 - 02.2022

Specialist

Dell Technologies
03.2016 - 05.2018

Escalation Engineer

Convergys
01.2013 - 05.2015

BCA - Computer Science

CMJ University
06.2010 - 06.2013

Higher Secondary Certificate -

National Institute of Open Schooling (NIOS)
04.2009 - 03.2010

Secondary School Certificate -

Happy Model School
04.2006 - 03.2007

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Ankit Chauhan