ANKIT JAIN
GHa
Summary
A highly energetic, self-motivated, and dynamic customer-focused delivery leader with extensive experience leading globally distributed teams to meet diverse client needs globally. Recognized for delivering results through strategic planning, strong leadership, and a commitment to excellence. EXECUTIVE SUMMARY Technology Evangelist offers over Two-Decades of experience in IT Infrastructure Management, Global delivery, P&L ,Digital Workplace, System & Network Management, Vendor Management, IT/IS Audit, People Management, Information Security, ITIL, & Data Centre Operations. Strong management skills- A results-driven professional with a proven ability to deliver medium to large-scale engagements for diverse clients Focused on ensuring maximum productivity, I bring a customer-centric approach and a talent for building a global workforce to deliver outstanding services while consistently exceeding client expectations. Critical client/stakeholder management expertise- Orchestrated successful onshore-offshore delivery models by leveraging technical and financial expertise to build trust and maintain strong communication with client executives and their teams. A true people manager - transforming people and not just the technology. Proven expertise as a planner, strategist, and implementer in IT infrastructure solutions, consulting, and multi-unit IT infrastructure setup and management. Demonstrated success in delivering scalable, efficient, and innovative technology solutions aligned with organizational goals. Strategic professional with a proven track record in streamlining business processes, breaking down complex problems, and delivering simplified, unify cross-functional teams through effective collaboration. In-depth knowledge in Remote Infrastructure Management, Information Security, IT Communication, and Maintenance in multi-platform environments; relevant exposure to various Digital Workplace and data centre technologies. An effective communicator with excellent relationship-building & interpersonal skills, problem-solving & organizational abilities. Known for providing first-rate support to IT operations and the ability to deliver under high work pressure. Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director and Global Head of Infrastructure Delivery
Stefanini India Private Limited Ltd
08.2023 - Current
- Working as Director and Global Head of Infrastructure Delivery catering to 35+ Clients from medium to large scale spread across North America/APAC region.
- 1000+ technologists supporting Data centre, Cloud, Digital workplace, and Information security across multiple industry groups.
- P&L ownership ~ $50M+annualy, TCV ~ $200 M.
- Ensure defect-free on-time delivery, validate estimates & budgets, staffing, mitigate risks, and tailor delivery methodologies to suit different engagement types.
- Working with the Pre-sales team for RFP response, solutions, and validating efforts to ensure the right value proposition both for our prospective Clients and Organization.
- Collaborate with executive leadership to understand business requirements and translate them into IT service delivery strategies.
- Led a couple of people development programs which have helped not only bridge the skill gaps but has improved employee motivation and overall satisfaction.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Re-structured and revamped the existing delivery structure, which has improved the collaboration among the teams and customer-centricity.
- Define roles and responsibilities, set performance expectations, and provide leadership and guidance to team members.
- Ensure the consistent high-quality IT services and support across the organization.
- Responsible for YoY productivity gain with the help of automation & Innovation.
- Serving as the single point of contact for managing escalations, ensuring swift resolution and exceptional stakeholder satisfaction.
- Driving cross-sell and up-sell opportunities to expand business value with existing customers while fostering long-term partnerships.
- Zero escalation/ Zero surprise delivery program has drastically reduced the executive escalations in the last (2) months and helped move from a reactive to a proactive delivery maturity model.
- Automation and innovation champion program - Hand-picked a few resources across different skills to identify the opportunity for automation and have reduced 15-20 % repetitive incidents/tasks fully automated.
- SWAT- Group of technical specialists to help restore the services as quickly as possible in the event of MIM/P1 and same has been very well acknowledged by the Customers/ Executive leadership team.
- Negative margin campaign - Working closely with SDMs and Finance helping them improve the overall margins- Revenue leakage, Right resource mix, Farming the new business, Project work, etc.
- L&D - I have been shouldering multiple learning & development programs to ensure our workforce stays ahead of the game.
Global Head of Infrastructure Delivery
HCLTech (formerly HCL Technologies Limited) Ltd
05.2019 - 07.2023
- Working as Global Head of Infrastructure Delivery (DWP) catering to 80+ Clients from medium to large scale spread across the world (Other than the United States).
- Led a large technology workforce of 4000+ technologists supporting various industry groups within the Digital workplace space (Workplace Engineering -Client lifecycle management, Image Management, AD, Virtualization, Patch Management, Software Distribution, Application Packaging, MDM. Unified Communication & collaboration- M365 Network Voice, IPT.)
- P&L ownership ~ $100M+annualy, TCV ~ $500 M.
- Management includes taking part in, planning, forecasting, training, and operational efficiency toward resource utilization, revenue generation, and gross profit objectives.
- Resource up-skilling- Have been driving resource up-skilling programs which not only have reduced the dependency on external hiring but also helped increase the employee's motivation, hence lowering the attrition.
- Ensure defect-free on-time delivery, validate estimates & budgets, staffing, mitigate risks, and tailor delivery methodologies to suit different engagement types within ROW.
Education
Masters - business administration (IT)
Sikkim Manipal University
Bachelors - commerce (10+2+3)
CCS University
Meerut, UPMatriculation -
UP Board
High School -
UP Board
Skills
- Cloud technologies
- Data center operations
- Automation initiatives
- Budget forecasting
- Continuous improvement
- Performance optimization
- Customer retention
- Client relationship management
- Multimillion-dollar P&L management
- Contract management
Websites
Certification
- ISO 27001 (ISMS)
- Microsoft Azure Infrastructure Solutions (70-533)
- ITIL Foundation V3
- MCSA, MCSE
- Advanced Diploma in Computer Hardware & Networking
Visa
- US, 07/28
- Philippines, 03/25
Previous Assignments
- Dell International Services Private Ltd, Systems Integration Manager II, 02/13, 12/15
- PMG Outsource Private Ltd., Senior Manager IT, 06/11, 01/13
- Elcome Technologies (P)Ltd., Manager IT, 01/06, 05/11
- Tarana Computer Systems (P) Ltd, Sr. System Administrator, 04/03, 01/06
Timeline
Director and Global Head of Infrastructure Delivery
Stefanini India Private Limited Ltd
08.2023 - Current
Global Head of Infrastructure Delivery
HCLTech (formerly HCL Technologies Limited) Ltd
05.2019 - 07.2023
Masters - business administration (IT)
Sikkim Manipal University
Bachelors - commerce (10+2+3)
CCS University
Matriculation -
UP Board
High School -
UP Board
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