Ankit Jha
New Delhi
Summary
Experienced game and asset moderator with a keen eye for detail and a commitment to creating safe and inclusive gaming environments. Skilled in identifying and removing inappropriate content, ensuring adherence to community guidelines, and maintaining a positive user experience. Possesses strong analytical and problem-solving abilities to effectively review and moderate game assets.
Overview
5
5
years of professional experience
Work History
Senior Associate (Player Relation)
Baazi Games/PokerBaazi
07.2022 - 05.2023
- Monitor gameplay in real-time, identifying suspicious patterns and potential breaches of our game rules and user agreements.
- Analyze game data and player histories to detect potential collusion, chip dumping, and other forms of fraudulent activity.
- Investigate suspicious activity, gather evidence, and present findings to the appropriate teams.
- Stay up-to-date on evolving trends in online poker cheating and adapt investigative techniques accordingly.
- Maintain accurate and detailed records of all investigations.
- Collaborate with other departments, including security and customer service, to ensure effective investigation and resolution of suspicious activity.
Game & Asset Moderator
IEnergizer (Roblox)
12.2018 - 04.2022
- Reviewed user-generated content to ensure compliance with community guidelines and terms of service
- Approved or rejected in-game items, avatars, and other assets submitted by users
- Monitored player interactions to ensure that users were not engaging in harmful behavior or violating the rules of the game
Customer Service Executive
IEnergizer (EA Games)
06.2018 - 12.2018
- Assist players with online game purchase
- Responding to customer complaints
- Tracking and processing new orders and refunds
Education
Bachelor of Arts -
Himalayan Garhwal University
Pauri Garhwal, Uttarakhand2021
Senior Secondary -
SKP Vidya Vihar
Banka, BR2011
Higher Secondary -
Red Rose School
Deoghar, JH2008
Skills
- Team management
- Team collaboration
- Research capabilities
- Product knowledge
Timeline
Senior Associate (Player Relation)
Baazi Games/PokerBaazi
07.2022 - 05.2023
Game & Asset Moderator
IEnergizer (Roblox)
12.2018 - 04.2022
Customer Service Executive
IEnergizer (EA Games)
06.2018 - 12.2018
Bachelor of Arts -
Himalayan Garhwal University
Senior Secondary -
SKP Vidya Vihar
Higher Secondary -
Red Rose School
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