Ankit Kaushik
IT Manager
Gurgaon
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with [15+] years of experience in [Technolgy/ It Operations]. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
12
12
years of professional experience
2
2
Certificates
2
2
Languages
Work History
IT Manager
Ticketmaster
01.2023 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Managed life cycle replacement of hardware and software.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Demonstrated familiarity with latest hardware, software and networking technology.
Assistant IT Manager
Iomedia (A Division Of Ticketmaster)
01.2022 - 12.2022
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Communicated regularly with customers concerning data exchange and technology integration.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Systems Engineer
Iomedia (A Division Of Ticketmaster)
02.2017 - 12.2021
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Automated data collection activities to increase productivity.
- Conducted end-user reviews for modified and new systems.
- Negotiated with vendors, outsources and contractors to secure contracts and set SLAs.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Delivered helpdesk service and support to customers.
- Documented system configuration, mapping and processes.
- Assisted employees with resolving network problems at remote locations.
- Analyzed security logs to determine and alleviate network threats.
- Designed tailored disaster recovery solutions to maintain uptime.
- Completed software updates and assessed security patches for optimized computer use.
- Knowledge of In house and Jira Ticketing tool.
Education
Bachelor of Commerce - Accounting And Finance
Jai Narayan Vyas University
Udaipur 04.2001 -
Skills
Risk Mitigation Planning
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of [50] in the development of [Bank Brances Network and systems setup].
Certification
RHCE
Timeline
IT Manager
Ticketmaster
01.2023 - Current
Assistant IT Manager
Iomedia (A Division Of Ticketmaster)
01.2022 - 12.2022
Systems Engineer
Iomedia (A Division Of Ticketmaster)
02.2017 - 12.2021
RHCE
07-2012
MCSE
06-2006
Bachelor of Commerce - Accounting And Finance
Jai Narayan Vyas University
04.2001 -
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