Ankit Khare
ZSM Aftersales West (Premium Business Network - TVS)
Lucknow,UP
Summary
Dependable candidate with a track record of successfully managing competing priorities. Committed to supporting team goals by taking on extra responsibilities as needed. Recognized for maintaining a positive attitude in high-pressure environments.
Overview
19
19
years of professional experience
Work History
ZSM – West (After Sales Service – Premium Business Network)
TVS Motor Company Ltd.
04.2026 - Current
- Development of Service SOPs.
- New Network Establishment.
- Vendor Onboarding for Premium Business.
- Aftersales Service Support to the Dealer Network.
- Product Range: ICE, EV (2W, 3W, 4W – Premium 2W, Commercial and Passenger)
- Markets Handled (Nepal, UP, UK, Delhi-NCR, WB, NE, BH, JH & Orissa, MP, CG, GJ, MH)
Mahindra & Mahindra Automotive Division
09.2023 - 03.2026
- Service Support to Channel Partners / Dealer Network by Planning Service Training Programs at Dealerships, Sub-Dealers to achieve the highest customer satisfaction.
- Handling Customer Complaints, Consumer complaints / Legal Case for faster settlement
- Development of New Dealerships and Secondary Network.
- Customer Interaction and Customer eccentric engagement program to understand their feedback and their expectations from the product and services to improve NPS and CSI.
- Demonstrated leadership skills in managing projects from concept to completion.
- Classic Legends Pvt. Ltd. (Jawa Motorcycles) – (UP, UK & Nepal) Mahindra Last Mile Mobility Ltd. (Light & Small Commercial Vehicle Division 3W & 4W) – Assam (IN)
Area Service Manager
Bajaj Auto Ltd. (Probiking Division - KTM)
11.2016 - 08.2018
- Service Support & Network Development to achieve the highest customer satisfaction.
- Handling Customer Complaints, Consumer complaints / Legal Case for faster settlement
- Customer Interaction and Customer eccentric program to understand their feedbacks and their expectations from the product and services.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- (UP East & Bihar)
Area In-Charge - Service
Honda Motorcycle & Scooter India Pvt. Ltd.
10.2012 - 11.2016
- Met customers to discuss service needs & develop effective solutions to meet their expectations as per defined TAT.
- Monitored service staff performance and provided feedback for improvement.
- Developed loyalty programs to increase customer satisfaction.
- Developed department processes and procedures to boost customer satisfaction.
- Analyzed service reports to identify areas of improvement.
- (Central & West UP)
Senior Service Engineer
Piaggio Vehicles Pvt. Ltd.
09.2011 - 10.2012
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Provided customer feedback to team to facilitate project road map and relationship planning.
- Resolved customer complaints in prompt, polite and professional approach.
- (Central & East UP)
Service Engineer
Royal Enfield Motors Ltd.
01.2009 - 09.2011
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Escalated and re-produced problem to internal development sources to reach solution.
- Analysed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- (Central, East UP & Bihar)
Technical Support Engineer
Narain Automobiles Pvt. Ltd.
07.2007 - 12.2008
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Travelled with sales engineers on customer site visits to respond to specific technical questions.
- (Lucknow)
Education
B. E. - Mechanical Engineering
National Institute of Engineering & Technology
New Delhi06.2012
Diploma - Automobile Engineering
Government Polytechnic
Ghaziabad06.2007
Intermediate - Science Education (PCM)
Govt. Inter College
Sitapur06.2004
High School / Secondary School - Science Education
Sumitra Inter College
Sitapur05.2002
Skills
client-centered methodology
Customer service expertise
Strategic marketing insight
Customer engagement approaches
Business development strategies Client relationship management Market network growth
Strategic sales planning
Relationship management
Client support services
Market evaluation and trends EV sector analysis
Electric vehicle (EV) strategy
Accomplishments
Cust Traials in different terrain
Multiple competition vehicle study to make the product user friendly
Planning of Service Infrastructure to improve reach
Timeline
ZSM – West (After Sales Service – Premium Business Network)
TVS Motor Company Ltd.
04.2026 - Current
Mahindra & Mahindra Automotive Division
09.2023 - 03.2026
Area Service Manager
Bajaj Auto Ltd. (Probiking Division - KTM)
11.2016 - 08.2018
Area In-Charge - Service
Honda Motorcycle & Scooter India Pvt. Ltd.
10.2012 - 11.2016
Senior Service Engineer
Piaggio Vehicles Pvt. Ltd.
09.2011 - 10.2012
Service Engineer
Royal Enfield Motors Ltd.
01.2009 - 09.2011
Technical Support Engineer
Narain Automobiles Pvt. Ltd.
07.2007 - 12.2008
High School / Secondary School - Science Education
Sumitra Inter College
Intermediate - Science Education (PCM)
Govt. Inter College
Diploma - Automobile Engineering
Government Polytechnic
B. E. - Mechanical Engineering
National Institute of Engineering & Technology