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Associate Principal Engineer

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Results-driven Warehouse Lead with expertise in team management, inventory control, and process improvement. Proven track record in enhancing operational efficiency and training teams to uphold safety and quality standards.

Competente e professionale. Grande motivazione nel portare a termine i compiti assegnati entro i tempi stabiliti e secondo i requisiti prefissati, versatile nel problem solving e incline al lavoro di squadra.
Ottime competenze commerciali, relazionali e capacità di lavorare sotto pressione grazie alle precedenti esperienze lavorative.
In cerca di una nuova posizione dove ampliare conoscenze e competenze professionali.

Strategic leader with 13+ years of experience driving excellence in customer service, order management, and supply chain operations. Recognized for expertise in building and leading high-performing teams, fostering stakeholder collaboration, and championing process automation to achieve operational efficiency. Proven track record of optimizing global supply chains, consistently improving KPIs, and elevating customer satisfaction. Adept at leveraging SAP S/4HANA, RPA, and Lean methodologies to streamline processes, reduce costs, and deliver measurable business outcomes.
Currently, I lead a 17-member team at Mann+Hummel, overseeing end-to-end contract validation, post-sales lifecycle management, and billing operations to ensure accuracy and efficiency.
My role involves managing over 150 agreements and post-sales transactions monthly, driving an 85% improvement in operational efficiency through automation initiatives like RPA, and leading the successful SAP S/4HANA migration with a 98.7% go-live success rate. I actively collaborate with cross-functional teams including finance, legal, and IT to ensure seamless processes and compliance.
I also prioritize delivering exceptional customer experience, having raised satisfaction scores from 85% to 97% by implementing proactive communication and real-time tracking dashboards. With a strong focus on data-driven decision-making through Power BI and continuous process improvements, I am passionate about leveraging technology to drive business results and customer success.
I am excited about the opportunity given to me to bring my expertise in operational excellence, automation, and stakeholder management to a global scale and contribute meaningfully as part of your customer operations team.

Professional with solid background in guest relations, prepared for impactful contributions. Proven expertise in managing guest experiences, resolving concerns, and enhancing satisfaction through effective communication and interpersonal skills. Strong focus on team collaboration and adaptability to evolving needs, ensuring seamless operations and exceptional service delivery. Reliable, empathetic, and adept at fostering positive interactions and building lasting relationships.

Experienced Restaurant and Catering manager bringing over 10 years of food service, great
customer relations, and progressive leadership. Focuses on developing excellent teamwork, workplace
organization, and customer relations. Looking for the opportunity to become part of a professional,
engaging, and pronounced team to expand the knowledge and overall passion for the food and beverage
industry

Ankit Kumar

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