ANKIT KUMAR
Gurgaon
Summary
Operations leader with over 10 years of experience in managing large-scale, multi-city operations across North India, demonstrating the ability to scale to PAN-India roles. Expertise includes operations governance, SLA management, and workforce optimization, ensuring high service quality and compliance. Proven track record of delivering complex projects on time with limited resources, driving productivity and efficient task completion.
Overview
12
12
years of professional experience
Work History
Zonal Manager - Operations
AdOnMo
Gurgaon
04.2022 - Current
- Own end-to-end operations and maintenance strategy across multiple zones, cities, and 30000+ screens, ensuring uptime, scalability, and SLA adherence.
- Lead and manage multi-city teams through structured governance, performance reviews, and capability building.
- Act as the primary escalation point for clients, RMs, and cross-functional teams, resolving complex operational issues through data-driven decisions.
- Drive SOP compliance, preventive maintenance, and safety standards across regions, ensuring operational consistency.
- Successfully delivered 98%+ campaign delivery across cities despite manpower and bandwidth constraints.
- Led large-scale initiatives including QR Code deployment, TGI migration, ZKT TV replacement, and inventory upgrades, ensuring on-time execution with minimal disruption.
- Collaborate closely with Technology and Product teams to convert ground-level challenges into system and portal improvements.
Operations Lead
MyGate
Gurgaon
08.2019 - 01.2021
- Managed end-to-end onboarding operations including team training, compliance, and performance monitoring.
- Led on-ground execution and client briefings to drive product adoption and operational readiness.
- Tracked inventory, tools, and assets while improving process efficiency and workforce productivity.
- Executed city-level campaigns to increase user adoption and operational penetration.
Senior Analyst - Merchant Operations
ShopClues.com
Gurgaon
10.2015 - 07.2019
- Managed merchant operations, vendor coordination, and payment reconciliation.
- Improved customer experience through process optimization and return reduction initiatives.
- Strengthened vendor partnerships and supported promotional campaign execution.
Customer Support Executive
HomeShop18
Noida
06.2014 - 07.2015
- Handled customer escalations, order processing, and service resolution.
- Contributed to customer retention through effective issue management and cross-selling.
Education
MCA -
Punjab Technical University
B.Sc. (IT) -
Kuvempu University
Skills
- Pan-India operations management
- Service level agreements
- Root cause analysis
- Work in progress governance
- Large-scale project execution
- Standard operating procedure design
- Compliance and audit
- Workforce planning
- Resource optimization
- Vendor and partner management
- Client relations and handling
- Escalation management
- Cross-functional leadership
- Technical expertise
- Risk management
- Core operations
Disclaimer
The information provided above is true and correct to the best of my knowledge.
Timeline
Zonal Manager - Operations
AdOnMo
04.2022 - Current
Operations Lead
MyGate
08.2019 - 01.2021
Senior Analyst - Merchant Operations
ShopClues.com
10.2015 - 07.2019
Customer Support Executive
HomeShop18
06.2014 - 07.2015
MCA -
Punjab Technical University
B.Sc. (IT) -
Kuvempu University