Ankit Kumar
Bangalore
Summary
Detail-orientated investigator and fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at conducting investigative reporting and transcribing information. Detail-oriented Investigator with strong analytical skills and exceptional memory. Conducted thorough investigations into retail and merchant accounts to identify transactional risks, providing comprehensive reports that detail KYC processes and mitigation strategies. Focused on delivering accurate insights to combat fraud and ensure compliance.
Overview
7
7
years of professional experience
Work History
Senior Associate
Concentrix
Bengaluru
10.2025 - Current
- Conducted investigations into retail and merchant accounts for UK-based bank to identify transactional risks, including money mule activities and fraud patterns.
- Examined transactions related to card-not-present and card-present authorised push payments.
- Prepared comprehensive UAR reports for each account, detailing full KYC on individuals/entities, account nature, transactional activities, associated accounts, red flags, and mitigation strategies.
Risk & Compliance Associate
Accenture Solutions Private Ltd.
Bangalore
08.2022 - Current
- Assisted in investigating merchant accounts of payment processor firms to identify fraud patterns and check for violations of terms and conditions.
- Supported the monitoring of various alerts generated by the fraud investigation system, focusing on card testing and transaction laundering.
- Collaborated with team members to develop job guides and standard operating procedures for different queues.
- Facilitated training sessions for team members related to fraud investigation processes.
Transaction Risk Investigator
Amazon Development Center India Pvt Ltd
02.2020 - 08.2022
- Monitored transactions associated with gift cards and retail orders on the Amazon platform.
- Supported fraud investigation efforts by analysing customer accounts for suspicious patterns.
- Served in a quality control role, presenting detailed reports and conducting root cause analysis.
- Compiled daily reports on shrinkage, average handling time, and schedule adherence.
CRM Operations Executive
Concentrix
06.2019 - 02.2020
- Worked as a front line executive for customers, responsible for solving customer queries, troubleshooting devices, and solving other issues via email or chat.
Process Associate
Genpact
Gurugram
04.2019 - 06.2019
- Managed call centre operations while utilising CRM systems and communication tools to maintain service continuity during transition periods.
Education
Bachelor of Engineering - Construction Technology and Management
Dayananda Sagar College Of Engineering
Skills
- Excel
- Transaction Monitoring
- Due diligence
- Risk Assessment
- Fraud Investigation
- SOP Development
- Compliance Training
- Pivot table development
Accomplishments
- Collaborated with team in the development of SOP during initial phase of our project.
- Working as SME of our team I was able to maintain production metrics of the team.
Languages
English,Hindi
Timeline
Senior Associate
Concentrix
10.2025 - Current
Risk & Compliance Associate
Accenture Solutions Private Ltd.
08.2022 - Current
Transaction Risk Investigator
Amazon Development Center India Pvt Ltd
02.2020 - 08.2022
CRM Operations Executive
Concentrix
06.2019 - 02.2020
Process Associate
Genpact
04.2019 - 06.2019
Bachelor of Engineering - Construction Technology and Management
Dayananda Sagar College Of Engineering