ZIL RAJESH SHAH
Badlapur
Summary
Dynamic Senior Associate with a proven track record at WNS Global, adept in data analysis and process improvement. Skilled in Excel and training, I excel at mentoring teams and enhancing service delivery. Recognized for developing impactful training materials and fostering strong client relationships, driving operational excellence and team cohesion.
Overview
5
5
years of professional experience
Work History
Senior Associate
WNS Global
Mumbai
04.2021 - Current
- Executed transactions as per prescribed guidelines and timelines for quality standards.
- Provided suggestions for process improvements.
- Maintained client and corporate records for audits.
- Trained process associates on required processes.
- Responded timely to emails in individual and group mailbox.
- Company specializing in business process management.
- Developed training materials and conducted workshops for new associates.
- Analyzed data to identify trends and improve service delivery effectiveness.
- Managed client communications to address inquiries and resolve issues promptly.
- Created reports to summarize project status and facilitate stakeholder meetings.
- Mentored junior associates, fostering skill development and team cohesion.
Information Process Enabler
TATA Consultancy Services
Mumbai
03.2021 - 04.2024
- Processed customer transactions ensuring adherence to quality standards.
- Monitored and trained team members on processes.
- Global leader in IT services, consulting, and business solutions.
Education
B.Com - Banking and Insurance
K.V. Pendarkar College
Dombivali, India05.2021
H.S.C. - Commerce
Panna Jr. College
Badlapur, India05.2018
ICSE -
St. Xavier's High School
Matheran, India05.2015
Skills
- EXCEL
- Government Certificate in Computer Typing
- Ms-cit
- Ms-word
- PowerPoint
- Tally
Training
- Tally Expertise, Introduction to Tally Inventory, Accounting, Taxation
- MS-CIT, Basic computer skills with a focus on software applications.
Languages
- Hindi
- Marathi
- English, Proficient
- Hindi, Proficient
- Marathi, Native
Languages
Gujarati
Native
Native
Marathi
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
English
Proficient (C2)
C2
Timeline
Senior Associate
WNS Global
04.2021 - Current
Information Process Enabler
TATA Consultancy Services
03.2021 - 04.2024
B.Com - Banking and Insurance
K.V. Pendarkar College
H.S.C. - Commerce
Panna Jr. College
ICSE -
St. Xavier's High School