Summary
Overview
Work History
Education
Skills
Achievements Awards
Self Evaluation
Languages
Disclaimer
Expertise Summary
Personal Information
Accomplishments
Languages
Timeline
Generic

Ankit Kumar Jha

Bengaluru

Summary

Seeking a challenging opportunity in an Organization to excel and grow along with the organization by utilizing my knowledge and acquired skills towards fulfillment of organizational vision.

Exceptional versatility and adaptability. Dedication and drive as a hard-working individual. Good communication and team-building skills. Ability to handle situations in a pressurized environment. Quick learner, Adaptive to changing environment Positive attitude, eager to learn

Overview

5
5
years of professional experience

Work History

Backend Application Support Engineer

XL Dynamics India pvt ltd.
Navi Mumbai
04.2024 - 05.2025
  • Providing backend support to our clients.
  • Resolving queries over emails, chats, and calls.
  • Testing websites and adding/updating conditions.
  • Assist internal employees with resolving the errors on the loan application.
  • Work on Macros, Jira, and MOL.
  • Provided training sessions for users regarding the use of key enterprise-level software applications.
  • Conducted root cause analysis to identify basis of application problem.

Senior Executive (Senior Customer Support)

Majorel Ind Pvt. Ltd.
09.2022 - 03.2023
  • Providing support to teams to external clients when required
  • Assist the customers to book flights and hotels.
  • Resolve any reservation related problems. Served as the primary point of contact for support relating to solutions of the product.
  • Managing ticketed query systems.
  • Maintaining and updating documents and resolving complaints
  • Help the customers with technical problems with booking flights and hotels.

Senior Customer Support

Policybazaar broking Pvt. Ltd.
09.2021 - 01.2023
  • Outbound calls to the customers from UAE and Australia
  • Provide clients with details of the term life insurance plans and make the sales.
  • Attend inbound calls of the clients
  • Help the customers with technical problem

Executive

Paisabazaar Marketing and Consulting Pvt. Ltd.
01.2020 - 09.2021
  • Attend inbound calls
  • Provide personal loan details to the customers.
  • Fix appointment for the customers with the bank representative.

Education

Bachelor of Arts - Economics

Swami Vivekanand Subharti University
02-2024

PUC -

KV, Happy Valley
Shillong, Meghalaya
01.2017

SSLC -

KV, Happy Valley
Shillong, Meghalaya
01.2014

Skills

  • Tally
  • Backend support
  • Application troubleshooting
  • Problem solving
  • Software testing
  • Technical troubleshooting
  • Accounting
  • MS Excel
  • Word
  • PowerPoint
  • Financial management

Achievements Awards

  • Active participation in sports and won prizes in Basketball regional level 4th rank
  • Won 3rd price in English Olympiad in State level
  • Coordinated Unifest in college
  • Won 2nd price in music instrument (Drum Set)

Self Evaluation

  • Good communication and presentation skill.
  • Positive attitude, eager to learn, team facilitator, assertive.
  • Quick learner, Adaptive to changing environment.
  • Good team player, flexible & hardworking with sincerity & honesty.

Languages

  • English
  • Hindi

Disclaimer

I hereby declare that the above given details are correct to the best of my knowledge.

Expertise Summary

  • Exceptional versatility and adaptability.
  • Dedication and drive as a hard-working individual.
  • Good communication and team-building skills.
  • Ability to handle situations in a pressurized environment.
  • Quick learner, Adaptive to changing environment.
  • Positive attitude, eager to learn.

Personal Information

  • Hobbies: Playing Basketball, Listening to music and singing, Listening motivational speeches, Traveling and meeting new people.
  • Date of Birth: 03/18/99
  • Nationality: Indian
  • Marital Status: Single

Accomplishments

  • Gold medalist in basketball
  • Medalist in the English Olympiad

Languages

English
First Language
English
Proficient (C2)
C2

Timeline

Backend Application Support Engineer

XL Dynamics India pvt ltd.
04.2024 - 05.2025

Senior Executive (Senior Customer Support)

Majorel Ind Pvt. Ltd.
09.2022 - 03.2023

Senior Customer Support

Policybazaar broking Pvt. Ltd.
09.2021 - 01.2023

Executive

Paisabazaar Marketing and Consulting Pvt. Ltd.
01.2020 - 09.2021

Bachelor of Arts - Economics

Swami Vivekanand Subharti University

PUC -

KV, Happy Valley

SSLC -

KV, Happy Valley
Ankit Kumar Jha