Ankit Pathak

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Established processes to ensure efficient workflow throughout the organization.
• Oversee IT service delivery to meet SLAs and customer expectations.
• Manage teams, allocate resources, and coordinate change processes.
• Handle incident and problem management, ensuring timely resolution.
• Maintain customer relationships, vendor contracts, and mitigate operational risks.

• Building and maintaining strong relationships with prospective and existing clients.

• Managing relationships with customers.

• Selling & resolving customer- related issues and concerns.

• Developing and implementing marketing strategies to grow the customer base.

• Identifying target audience & implementing or communicating according to customer needs while ensuring customer satisfaction.

• Cultivate and maintain strong relationships with clients, vendors, and industry partners to foster repeat business and referrals.

• Conduct meetings with clients to understand their event requirements, expectations, and preferences.

• Provided support to existing staff on various tasks and duties.
• Maintained records of employee training activities and performance evaluations.
• • Manage on-site event staff, ensuring everyone is clear on their roles and responsibilities, and coordinate with vendors, contractors, and volunteers.