Ankit Sharma
Bengaluru
Summary
Highly skilled Senior Engineer with 6 years of industry experience, specializing in managing and optimizing complex IT environments. Proficient in various technologies such as ITSM, Microsoft 365, Azure, ServiceNow Reporting and Power BI
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Engineer- Application Operations
Mann-hummel
01.2021 - Current
- Managed and maintained critical applications, ensuring high availability and performance
- Implemented automated deployment and monitoring solutions using PowerShell
- Troubleshooting and resolved complex application issues
- Developed PowerShell scripts to automate routine tasks, such as user provisioning, software deployment, and report generation
- Implemented and managed Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive
- Power BI and Servicenow Dashboard creation for data analysis of IT team.
- Migrated SharePoint content and customizations between on-premises and cloud environments
- Implemented and configured SSO solutions using SAML, OAuth, and OpenID Connect
- Managed user identity and access controls
- Customized and configured ServiceNow workflows and forms
- Implemented incidents, problems, and change management processes
- Integrated ServiceNow with other IT tools and systems
- Generated reports and analytics to monitor IT service performance
- Analyzed and interpreted data to identify trends and recommend improvements.
Senior Service Desk Analyst
Vertex Techno Solutions
10.2019 - 01.2021
- Provided first-level and second-level technical support to end-users
- Troubleshooted and resolved complex hardware and software issues
- Managed and resolved incident tickets efficiently
- Implemented and maintained IT policies and procedures
- Automated manual back-end processes with Powershell scripts, saving up to 60 hours of manual work per month
- Provided remote support and on-site troubleshooting
- Documented and resolved incident tickets in the ticketing system
Desktop Support Engineer
RCS Tech LLP
02.2019 - 10.2019
- IT support professional with a focus on desktop support and system administration
- Expertise in troubleshooting hardware and software issues, deploying and configuring systems, and ensuring security compliance
- Proficient in using remote support tools and ticketing systems
- Experienced in managing and maintaining a variety of IT systems and applications including Microsoft365, SCCM
Education
Master of Technology - Electrical, Electronics And Communications Engineering
Rajiv Gandhi Technical University
Bhopal, India07.2018
Bachelor of Engineering - Electrical Engineering
Rajiv Gandhi Technical University
Bhopal, India05.2013
Skills
- ITSM
- Servicenow
- Data Analysis
- Power Apps
- Powershell
- Microsoft 365
- Cloud Technologies
- ITIL process
- Power BI dashboard
- Servicenow Reporting and Dashboard
- Change Management
- Continuous Service Improvement
Certification
- Certified System Administrator, ServiceNow
- Microsoft 365 Certified: Fundamentals, Microsoft
- ITIL 3 Foundation Certificate, People Cert
- Power BI course
Accomplishments
- Continuous Improvement Award, In recognition of outstanding performance and valuable contribution on automated process
- Operational Excellence Award, In recognition of servicing customer with continuous commitment and great mindset to achieve excellence for the month of Jan-Mar 2024
- Spot Award, Implemented the ServiceNow Dashboard process for whole IT APAC team
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Engineer- Application Operations
Mann-hummel
01.2021 - Current
Senior Service Desk Analyst
Vertex Techno Solutions
10.2019 - 01.2021
Desktop Support Engineer
RCS Tech LLP
02.2019 - 10.2019
- Certified System Administrator, ServiceNow
- Microsoft 365 Certified: Fundamentals, Microsoft
- ITIL 3 Foundation Certificate, People Cert
- Power BI course
Master of Technology - Electrical, Electronics And Communications Engineering
Rajiv Gandhi Technical University
Bachelor of Engineering - Electrical Engineering
Rajiv Gandhi Technical University
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