Ankit Sharma
Operation Analyst
Mumbai
Summary
A veteran Operations, Sales, and Marketing Professional with 7+ years of experience in operations, customer relationship management, sales, marketing, freight forwarding, and logistics of Export and Import. Proven ability to successfully set up and manage operations and sales teams, leading and mentoring teams of up to 9 members, and driving business development strategies. Adept at handling both sea and air shipments for clients, managing trading operations, and implementing process changes to boost sales and growth. Seeking to leverage comprehensive knowledge of logistics channels, supply chain management, and sales and marketing in a dynamic role in UAE
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
OPERATION ANALYST
FIRST ADVANTAGE INDIA PRIVATE LIMITED
07.2021 - Current
- At First Advantage India Private Limited, as Operations Analyst, specializing in report writing and ensuring data integrity within background verification processes.
- I contributed significantly to the Report Writing Team, meticulously synthesizing complex information into precise reports.
- My role involved close collaboration with Verification, Operations, and Quality teams, ensuring adherence to stringent quality standards and process efficiency.
- I also successfully completed various internal training programs, enhancing my operational expertise and commitment to continuous improvement.
STARTUP
BROS BAY EXPORT & LOGISTICS LLP
04.2019 - 05.2021
- Pivotal leader at Bros Bay Export & Logistics LLP, I spearheaded comprehensive import/export freight forwarding sales and marketing.
- I successfully established and optimized both Operations and Sales teams.
- My role involved leading and mentoring a 9-member team across pricing, documentation, and shipment handling, fostering efficiency and growth.
- I collaborated with Senior Management on strategic business development, significantly expanding the company.
- I managed diverse client shipments (Sea/Air) and trading operations, demonstrating strong end-to-end logistics management, team leadership, and revenue growth capabilities in international trade.
- Skilled at working independently and collaboratively in a team environment.
SENIOR OPERATION ANALYST
FIRST ADVANTAGE INDIA PRIVATE LIMITED
04.2016 - 07.2017
- At First Advantage India Private Limited, I was a key Senior Operations Analyst, specializing in report writing and ensuring data integrity within background verification processes.
- I contributed significantly to the Report Writing Team, meticulously synthesizing complex information into precise reports.
- My role involved close collaboration with Verification, Operations, and Quality teams, ensuring adherence to stringent quality standards and process efficiency.
- I also successfully completed various internal training programs, enhancing my operational expertise and commitment to continuous improvement.
CUSTOMER SERVICE ASSOCIATE
FIRST SOURCE SOLUTION LIMITED
06.2014 - 12.2014
- At First Source Solution Limited, I managed mortgage operations, efficiently releasing property charges and handling customer mortgage cases.
- I communicated loan dues/over-payments to customers and worked directly on mortgage cases for Halifax Bank of Scotland, also responsible for redeeming customer accounts.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Process Associate
CSAV India Private Limited
11.2013 - 02.2014
- At CSAV India Private Limited, I was a Process Associate working in the North America region.
- My key responsibilities included preparing and matching invoices with purchase orders from shippers or buyers.
- I managed interactions with shippers and maintained invoices and payments for work done on ships during transit.
- I also prepared invoices and managed payments for various shipments, including intermodal and marine shipments.
- I ensured the accuracy of port charges by cross-referencing with blanket service agreements.
Education
Higher Secondary - Physics ,Chemistry,Maths
DRK Adarsh Vidya Mandir School - CBSE Board
05.2008 - 04.2009
Bachelor of Business Administration - Online
D. Y. Patil University
01.2024 - Current
Skills
- Sales & Marketing
- Logistics & Supply Chain Management
- MS Office Suite
- Customer Service
- Team Work
- Leadership
- Operation Management
- Decision Making
Personal Information
- Date of Birth: 11/09/92
- Gender: Male
- Nationality: Indian
- Place of Birth: India
Timeline
Bachelor of Business Administration - Online
D. Y. Patil University
01.2024 - Current
OPERATION ANALYST
FIRST ADVANTAGE INDIA PRIVATE LIMITED
07.2021 - Current
STARTUP
BROS BAY EXPORT & LOGISTICS LLP
04.2019 - 05.2021
SENIOR OPERATION ANALYST
FIRST ADVANTAGE INDIA PRIVATE LIMITED
04.2016 - 07.2017
CUSTOMER SERVICE ASSOCIATE
FIRST SOURCE SOLUTION LIMITED
06.2014 - 12.2014
Process Associate
CSAV India Private Limited
11.2013 - 02.2014
Higher Secondary - Physics ,Chemistry,Maths
DRK Adarsh Vidya Mandir School - CBSE Board
05.2008 - 04.2009
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