Azure
Ankit Singh
Service Management Engineer
Noida,India
Summary
An enthusiastic, career driven and result oriented IT professional offering 7 years of extensive experience into Service Management,ITIL practices and Cloud Operations Support with a history of delivering effective business delivery solutions utilizing best company practices and team management acumen.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
App/Cloud Support Specialist
Accenture
Gurugram, Haryana
05.2020 - Current
- Employed as an Incident Manager for a major banking client, worked on and resolved more than 150 critical incidents impacting multiple clients and 5 Major Incidents impacting entire platforms that clients were hosted on over a span of 6 months.
- Handled 5 different dashboards reflecting production data for more than 50 clients across 7 platforms utilizing multiple platforms namely PRTG,Azure Dashboard, AHD Dashboard
- Promoted to Team Lead/Specialist on demonstrating exemplary leadership qualities following recognitions from Leadership and client, ACE(Accenture Celebrates Excellence) award for individual contributions in the project and performance points from the supervisor on multiple occasions.
- Well versed and detailed hands on experience using Footprints, Change Gear,AHD,Azure dashboard and PagerDuty.
- Proactively identified improvement and redundant areas in the project and worked with RPA team to automate these areas thereby reducing man hours.
- Supervised and carried out entire Incident Management lifecycle process individually when handling critical incident calls starting from a MI Bridge initiation, collaboration,incident bridge direction,resolution, communication and documentation subsequently handing over documentation to Problem Management.
- Worked with Change Management team in recording Emergency, Standard,Known and Expedited changes that were logged by teams over an incident bridge thereby driving these changes to closure.
- Individually handled closure of termination tickets and incident reporting to Senior management thereby assisting in SOC audits.
- Used coordination and planning skills to achieve results according to schedule.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Assisted teams in migrating different clients to the Cloud platform by working on Azure administration tasks using the Azure portal.
- Authored clear, concise and complete communications for change, incident and problem management.
- Translated technical concepts and information into terms parties could easily comprehend.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Site Reliability Engineer
Accenture
Gurugram, Haryana
01.2016 - 05.2020
- Worked for a major US telecom client and promoted to Production Support Analyst for being a team player and stellar individual contribution to the project.
- Provided operational support for high-volume financial institution in fast-paced 24-hour work environment.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Collaborated with backend and middleware departments to respond to questions and concerns regarding project details.
- Promoted to Senior Analyst designation as recognition for flawless delivery.
- Mapped current business and operational processes and recommended areas for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Application Development Associate
Accenture
Gurugram, Haryana
12.2014 - 12.2015
- Diagnosed problems with business technology, interviewing employees from different teams across numerous departments to obtain comprehensive picture of IT challenges.
- Participated in design and planning exercises for future software rollouts.
- Followed products through pipeline across Software Development Life Cycle (SDLC) models, adapting to fit organizational needs.
- Assisted internal clients with software operation, troubleshooting system setup issues and developing software tailored to business needs.
- Adhered to critical deadlines in software development, troubleshooting and implementation.
- Exercised meticulous problem-solving skills with systematic thinking and informed decision making.
- Explained project technical risks and benefits during project kick-off.
- Built web applications and software using HTML, CSS and JavaScript, Angular 1 among others.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
Education
Bachelor of Technology - Computer Science
Raj Kumar Goel Institute of Technology
Ghaziabad 01.2010 - 06.2014
Skills
Azure
ITIL Practices
Service Management
Incident Management
Technical Operations
Continuous Delivery
Change Management
Technical Operations Support
Accomplishments
- Conferred the ACE award for individual contribution to the business
- Numerous recognitions from Accenture Leadership and Client for proactiveness, on-time and flawless delivery
- Conferred performance points on numerous occasions for managing a large team,promoting seamless delivery and demonstrating immaculate leadership skills.
- Star of the Team award for demonstrating impeccable leadership skills
Software
Footprints
PRTG
AHD
PIER
Change Gear
Certification
- AZ-900
Timeline
- AZ-104
06-2022
- AZ-900
04-2021
- ITIL V4
01-2021
App/Cloud Support Specialist
Accenture
05.2020 - Current
Site Reliability Engineer
Accenture
01.2016 - 05.2020
Application Development Associate
Accenture
12.2014 - 12.2015
Bachelor of Technology - Computer Science
Raj Kumar Goel Institute of Technology
01.2010 - 06.2014