PRADEEP SHRIVASTAVA
CLOUD/APP Support Specialist
Bengaluru,KA
Overview
6
6
years of post-secondary education
9
9
years of professional experience
Work History
App/Cloud Support Specialist
Accenture Solutions
Bengaluru, Karnataka
08.2016 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Hired, trained and mentored staff to maximize effectiveness.
- Implemented new working processes which delivered continued improvements.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
System Administrator
Afore Technical Services
New Delhi, Delhi
02.2015 - 08.2016
- Established network specifications and analyzed workflow, access, information and security requirements.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Analyzed complex project server issues and worked on Small enterprise and business-critical applications.
- Drove continuous improvement of IT governance processes resulting in more controlled and stable infrastructure with the security
- Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
- Made recommendations regarding information technology infrastructure overhauls.
- Worked with users to determine areas of technology in need of improved usability.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Led server infrastructure development, quality assurance, staging and production systems.
Server Engineer
Cloud Space Technologies (RTCS)
New Delhi, Delhi
02.2012 - 02.2015
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed root cause analysis and general troubleshooting.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Researched and read up on new and unfamiliar technologies for quick and effective adoption.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked to create safe, low-cost and dependable designs.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Education
Higher Secondary Certificate - PCM
G.G.S.K.H.S
JABALPUR (M.P) 07.2003 - 07.2004
Bachelor's of Engineering - Electronics And Communications Engineering
T.I.E.TECH(RGTU)
JABALPUR(M.P) 07.2004 - 07.2008
High School Certificate - General
G.G.S.K.H.S
JABALPUR(M.P) 07.2001 - 07.2002
Timeline
App/Cloud Support Specialist
Accenture Solutions
08.2016 - Current
System Administrator
Afore Technical Services
02.2015 - 08.2016
Server Engineer
Cloud Space Technologies (RTCS)
02.2012 - 02.2015
Bachelor's of Engineering - Electronics And Communications Engineering
T.I.E.TECH(RGTU)
07.2004 - 07.2008
Higher Secondary Certificate - PCM
G.G.S.K.H.S
07.2003 - 07.2004
High School Certificate - General
G.G.S.K.H.S
07.2001 - 07.2002
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