MANPREETSINGH SANGOTRA

Microsoft Teams Expertise:
In-depth knowledge of Microsoft Teams telephony features, including Direct Routing, Calling Plans, and SIP trunk/PBX integration.
Proficiency in setting up Teams Enterprise Voice/Meeting policies (Normalization rules, Dial plan, PSTNusage, routes, & translation rules).
Configuration and management of PSTN Voice gateway, AudioCodes, Client, SBA, and PBX.
Telephony Systems Integration:
Demonstrated proficiency in integrating traditional telephony systems like PBX, PSTN, SIP, and VoIP with Microsoft Teams.
Experience in seamless integration using Microsoft Teams Enterprise Voice/Meeting policies.
Troubleshooting and Analysis:
Ability to explain Microsoft Teams signaling flows and employ various troubleshooting methods.
Expertise in debugging and troubleshooting Teams call quality issues using SIP/HTTPs log analysis.
Familiarity with troubleshooting tools like Wireshark, Netmon, Snooper, Putty, Teams monitoring &reporting tools.
Scripting and Automation:
Utilize scripting languages like PowerShell for automation tasks related to Microsoft Teams telephony management.

• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
• Led various projects under guidance and supervision of chief consultant.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Helped team of 20 lead consultants optimize efficiency of current systems by conducting training sessions.

• Working on Teams Admin center and O365 as Administrator
• Installation, configuration and support on Teams and Skype Online
• Migration of user from On Prem Exchange to Skype/Teams
• Handling calls and remote troubleshooting for the issues
• Working on PowerShell to achieve customers goals
• Handling the Team of 18 frontline engineer
• Handling escalation and providing resolution on multiple Teams issue
• Working SEV “A” cases and providing solution
• Handling Customer query regarding poor call quality and call drops
• Analyzing the logs for call or any Teams related issue.

• Troubleshooting and support with Remote Desktop Connection
• Install and configure new setup of Desktop includes configuring connectivity, application support
• Involved in configuration of Outlook & WI-FI, at client end, remotely handling calls for out-locations
• Network related Problems like Verifying Connectivity through IP Addressing
• Implementing, Configuring, Monitoring & Troubleshooting Network Connections & Security
• Performing L1/L2 trouble shooting on windows, applications and software
• Checking the environment and functioning of Routers and Network Monitoring
• Analysis of customer requirement technically and provide feedback accordingly
• Regular customer feedback on on-going process and delivering quality output
• Handling the Team of 25 frontline engineers

• Responsible for L1/L2 activities
• Installing and Configuration of M.S Outlook
• Installation, Configuration and Troubleshooting of Windows Operating System (Microsoft XP and Window 7 and other network applications)
• Implementing, Configuring, Monitoring & Troubleshooting Network Connections & Security
• Involved in configuration of Outlook & WI-FI, at client end, remotely handling calls for out-locations
• Checking the environment and functioning of Routers and Network Monitoring
• Troubleshooting, Remote Desktop Connection, and Microsoft Office.

• Responsible for L1 activities
• Installing and Configuration of M.S Outlook
• Installation, Configuration and Troubleshooting of Windows Operating System (Microsoft XP and Window 7 and other network applications).