Sucheta Das

Led the Network Operations Team, consisting of 16 members working across all shifts and globally to provide near 24x7 coverage Provided network support for the Merck network environment, one of the largest Health Care industry in the world, spanning to Class A networks, ~12000 switches/routers and technologies like SDWAN, ISE , Wireless , Nexus , WAAS , ACI, Infoblox.

• APAC shift manager for a mix of 8 L1, and L2 network engineers in which I provided personnel management, new hire interviewing and training, and technical escalation point Assigned tasks to network engineers for implementation change windows and ITIL Standards. Completed network change and service requests and restored outages across multiple Merck businesses and 3rd party vendors with Incident, Change, and Problem Teams. Central point of contact for all network change escalations for assignment, status, outages, and review. Compiled and reviewed weekly metrics for defects, work load, and task composition completed by the Network Change Team.

• Promote compromise between stakeholders and assist requestors in selecting practical, cost-effective solutions, taking into account their support requirements, resources, and impact of various outage scenarios. Seek out, on a continuing basis, opportunities to allow multiple business functions to share common resources and provide both internal and external costs savings.

• Consistently met deadlines and requirements for all production work orders.

• Managing team rosters/ shift allowances.

• Established and monitored key performance metrics to verify consistent compliance with important networking standards.
• Managing the core IP backbone of a Telecom service provider overlooking the Gi, Sigtran and ISP connectivity across multivendor platform such as Juniper, Cisco, Redback(SE800) and Huawei.
• Maintaining a strong switching network for aggregation of various services using Cisco 6500 and Nexus 7010 layer 3 switches.
• Onshore client experience at H3G UK for working on network issues and planned activities.
• Worked on SevOne automation project defining dynamic and static thresholds to increase the efficiency of monitoring team.

• Providing End to End and remote support to clients.Troubleshooting MPLS VPN network for link down, High latency, Packet drops, multicast and Routing issues.
• Implementing and maintenance of routers and switches configurations as per Clients requirements.
• Monitoring and managing the network services of Varian Medical Systems network using tools like MOATIS and ORION.
• Implementing and maintenance of routers and switches configurations as required by the customers.
• Up-gradation of existing network with appropriate hardware capacity planning according requirement. Coordinating with ISP Level 3Communication and third party Vendors for the occurred issue.

• Monitoring and troubleshooting network devices & system through Solarwinds and N-Central.
• Configuring and troubleshooting Network devices like Cisco routers of 2600, 7200 series, cisco switches of 3750, and 2960 series.
• Implementing and maintenance of routing protocols as per Clients requirements.
• Coordinating with Service providers & Taking the follow-up with third party Vendors (like Reliance Globalcom, AT&T, Mitel) for the occurred issues on client side.
• Carrying out Planned Events on the Client Side Network within the provided downtime.

• Troubleshooting MPLS VPN Enterprise customer’s network for link down, High latency, Packet drops, multicast issues and Routing issues.Troubleshooting on the PE routers and CPE routers for respective issues.
• Implementing and maintenance of routing protocols (OSPF and BGP) as per customer requirements.
• Bandwidth utilization check for Customers on weekly basis.
• Monitoring network connectivity and network bandwidth utilization through MRTG software, Smarts and Remedy