Ankit Singh Sindhwal
Senior Group Manager (Operations)
Gurgaon
Summary
Performance driven Leader with total 8 years of experience in US Legal Collections and customer service industry. Strong history of setting new benchmarks under competitive environment, Training employees, Improving quality of Calls, Maintaining team engagement, Creating future leaders, Building Partnerships, Leading and Enabling Change, Improving performance while always keeping people first.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Senior Group Manager
Midland Credit Management
Gurgaon
08.2022 - Current
- Evaluated employee skills and knowledge regularly, Coached and trained team to achieve higher goals.
- Trained new hires with the process knowledge and helped them to reduce their learning curve. .
- Monitor daily performance, Managed team to achieve collection goals.
- Driven high standard of performance consists of Cash goals, 100% compliance scores under competitive environment.
- Maintained employee engagement by building team harmony and showcased organization values numerous times.
- Built partnership with direct reports for their development and made them successful with their successful promotion.
- Conducted crucial conversation to correct behavior challenges and resolved conflict among individuals.
- Initiated regular audits in operations to mitigate the risk of unethical practices.
Group Manager
Midland Credit Management
Gurgaon
11.2019 - 07.2022
Account Manager
Midland Credit Management
Gurgaon
02.2016 - 11.2019
- Collected USD 1.9 Million every year while working in highest cash collecting portfolio
- Helped consumers to resolve their charged off debts to make credit accessible for them.
- Maintained 100% Compliance scores for 24 months without any error.
- Awarded president club award at global level for the yearly performance from 2019-2020.
- Dealt with escalation calls for US consumers to negotiate the settlement and resolve their debts.
- Trained newly hired employees while working as Account Manager for self growth.
Junior Engineer Product Support
HCL Technologies (B Serv)
Noida
07.2014 - 01.2016
- Worked as customer service agent in British Telecom process of HCL.
- Helped the UK customers with their landline and broadband order queries.
- Partnered with British Telecom engineers to help customer's landline and broadband installed and issues fixed.
- Achieved the daily repeat calls goals and made sure to keep them as low as possible.
- Learnt soft skills while working as a customer service advisors.
Education
High School Diploma -
Ramjas School
New Delhi 03.2009 - 03.2010
Bachelor of Science - Physics
Deshbandhu College
New Delhi 06.2010 - 06.2014
Skills
Team Handling
Accomplishments
- 3 Times winner of Elite Collector Club award consecutively which was India specific organization level award.
- President Club award winner which was highest recognition presented by Midland Credit Management at global level.
- Promoted from Process Expert to Resident Expert in 9 months after joining Midland, Promoted as Group Manager in 3 years and Further promoted as Senior Group Manager in 3 years.
- Also worked as Training Maven and trained employees to reduce their learning curve.
Certification
Dale Carnegie "Train The Trainer"
Timeline
Senior Group Manager
Midland Credit Management
08.2022 - Current
Situational Leadership
09-2021
Crucial Conversations
09-2021
POSCI Change Management
09-2021
Insight
09-2021
Group Manager
Midland Credit Management
11.2019 - 07.2022
Dale Carnegie "Train The Trainer"
11-2018
Training Apprentice Program
06-2018
Account Manager
Midland Credit Management
02.2016 - 11.2019
Junior Engineer Product Support
HCL Technologies (B Serv)
07.2014 - 01.2016
Bachelor of Science - Physics
Deshbandhu College
06.2010 - 06.2014
High School Diploma -
Ramjas School
03.2009 - 03.2010
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