Summary
Overview
Work History
Education
Skills
Websites
Awards
Languages
Timeline
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Ankit  Srivastava

Ankit Srivastava

Noida

Summary

Relationship Manager with extensive experience at IndiaMart Intermesh Ltd, specializing in client retention and sales strategy. Demonstrated success in negotiation and KPI monitoring, resulting in tailored solutions that increased client satisfaction and loyalty, contributing to substantial revenue growth. Proven ability to build strong stakeholder relationships and enhance service delivery through data-driven insights. Recognized for improving customer satisfaction ratings and consistently meeting business objectives through exceptional service.

Overview

10
10
years of professional experience

Work History

Relationship Manager

IndiaMart Intermesh Ltd
Noida
07.2018 - Current

Executed comprehensive sales strategies to increase revenue and reduce client churn.

  • Managed client accounts to ensure satisfaction and retention of services.
  • Analyzed market trends to identify opportunities for client growth and engagement.
  • Addressed client inquiries promptly, ensuring timely resolutions to issues raised.
  • Collaborated with internal teams to create customized financial solutions for clients.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Prepared reports on client feedback to inform product development strategies.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Analyzed market trends and identified potential new customers through research activities.
  • Developed strong stakeholder relationships, ensuring seamless onboarding and retention.
  • Addressed client issues promptly, representing company professionally at industry events.
  • Prepared detailed sales reports and monitored KPIs for effective decision-making.
  • Leveraged CRM tools to optimize pipeline efficiency and diligently track progress.
  • Conducted market intelligence through competitor analysis and client feedback.
  • Collaborated with marketing teams to align campaigns with changing customer needs.

Software executive

Intelymind Technologies & Business Solutions
02.2016 - 04.2018
  • Developed and maintained software by writing clean, scalable code using relevant programming languages.
  • Collaborated with developers, designers, and stakeholders to deliver solutions that exceeded expectations.
  • Debugged and troubleshot software to ensure smooth and efficient operation.
  • Participated in code reviews to uphold quality standards and best practices.
  • Kept up-to-date with industry trends and technologies to enhance skills continuously.
  • Created and maintained technical documentation for reference and team collaboration.

Software Developer

India Business Database
07.2015 - 01.2016
  • Gathered business data from various sources, including online research and direct outreach.
  • Structured information in Excel templates for scoring and reporting purposes.
  • Collaborated with a team of two to automate processes, significantly reducing report delivery time.

Education

Bachelor of Technology - IT

Dr. APJ Abdul Kalam Technical University
Lucknow
01.2014

Skills

  • Negotiation skills
  • Time management
  • Decision making
  • Objection handling
  • Sales strategy
  • Team building
  • Client relationship management
  • Account management
  • Client retention
  • KPI monitoring
  • Team collaboration
  • Customer feedback analysis
  • Customer service
  • Portfolio management
  • Service support
  • Value selling

Awards

  • 8 Times 'Employee of the Month'
  • 5 Times 'Pillar of the Success of the Month'
  • 2 Times 'Best Performer of the Month'

Languages

  • English
  • Hindi

Timeline

Relationship Manager

IndiaMart Intermesh Ltd
07.2018 - Current

Software executive

Intelymind Technologies & Business Solutions
02.2016 - 04.2018

Software Developer

India Business Database
07.2015 - 01.2016

Bachelor of Technology - IT

Dr. APJ Abdul Kalam Technical University
Ankit Srivastava