Ankita Arora
Customer Support
Gwalior
Summary
IT Customer Service Associate with four years of diverse experience in delivering technical support and customer service. Proven expertise in managing client interactions and providing efficient solutions honed through roles at Accenture and LIC Mutual Fund Asset Management. A strong foundation in finance, with an MBA from Jiwaji University, complements the ability to navigate complex customer needs. Recognized for leadership skills demonstrated through competitive achievements in fencing at various levels. Eager to leverage a commitment to excellence in a challenging IT customer service role.
Overview
4
4
years of professional experience
Work History
IT Customer Support Associate
Accenture
10.2022 - 01.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Managed high volumes of customer chats and emails, ensuring timely and accurate responses.
- Maintained up-to-date knowledge of product features, benefits, and updates to provide accurate support.
Customer Service Associate
LIC Mutual Fund
02.2020 - 10.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Increased team productivity with effective communication and coordination of tasks.
- Collaborated with product team to communicate customer feedback, leading to improved product offerings.
Education
MBA - Finance
Jiwaji University
Gwalior 04.2001 -
BBA -
Jiwaji University
Gwalior 04.2001 -
Skills
Customer service
Problem-solving abilities
Active listening
Online chat support
Teamwork
Remote technical support
Microsoft windows and office
Troubleshooting network issues
Customer service expert
Timeline
IT Customer Support Associate
Accenture
10.2022 - 01.2024
Customer Service Associate
LIC Mutual Fund
02.2020 - 10.2022
MBA - Finance
Jiwaji University
04.2001 -
BBA -
Jiwaji University
04.2001 -