Romana Unissa Begum
Secunderabad
Summary
To Excel in every field I venture into Consistently, Vigorously and Constantly With integrity, honesty and objectivity for maximum competence and success.
Overview
1
1
year of professional experience
Work History
IT Customer Support Associate
Accenture Solutions
Hyderabad
11.2023 - Current
- Efficiently manage and respond to a high volume of customer chats and emails, addressing inquiries, complaints, and requests with accuracy and professionalism.
- Utilize problem-solving skills to resolve customer issues, ensuring timely and effective solutions that enhance overall customer satisfaction.
- Work closely with team members and other departments to escalate complex issues and ensure seamless resolution of customer concerns.
- Participate in on going training to stay updated on product changes, company policies, and best practices in customer support.
Education
B.Com (Computers) - Accounting
DBPM Degree College
Secunderabad03-2023
Accounting And Taxation - Intermediate
Keyes Junior College
Secunderabad04-2020
SSC -
Vidya Niketan High School
Secunderabad04-2018
Skills
- MS-Office (MS-Word, Excel and Power Point)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Hobbies
- Mehandi Designing
- Playing Badminton
- Watching Movies
Personal Details:
- Father’s Name : Mohammad Rawoof Khan
- Date of Birth : 13.01.2003
- Religion : Muslim
- Nationality : Indian
Timeline
IT Customer Support Associate
Accenture Solutions
11.2023 - Current
B.Com (Computers) - Accounting
DBPM Degree College
Accounting And Taxation - Intermediate
Keyes Junior College
SSC -
Vidya Niketan High School
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