Ankita Bairapaka
Hyderabad
Summary
Vigilant Content Moderator known for high productivity and efficient task completion. Skilled in content analysis, digital literacy, and community management to ensure safe online environments. Excel in critical thinking, empathy, and communication to navigate complex interactions and uphold platform standards.
Overview
6
6
years of professional experience
Work History
Content Moderator
Genpact
Hyderabad
04.2021 - Current
- Review mobile and web applications hosted on different platforms for IOS and Android devices. Conduct analysis on application performance i.e., app responsiveness, stability etc.
- Responsible for reviewing applications to detect broken links/bugs and provide feedback to app developers on improving the application performance.
- Review the application to monitor adherence to various privacy/data quality standards and report all breaches to the compliance team.
- Take a customer-centric approach while analyzing the application usability to identify areas of improvement and use relevant tools to pass-on the user stories to the development team.
Exam Proctor
Examity
Hyderabad
09.2019 - 11.2020
- Responsible for overseeing exams and ensuring that they are conducted fairly and securely.
- Verify identities of test-takers using ID checks and testing the environment to ensure it meets required standards (quiet, clean, free of unauthorized materials).
- Explain rules and procedures, including time limits and what materials are allowed.
- During the Exam: Monitor the room to prevent cheating or misconduct, Document any irregularities or suspected violations
- Flag suspicious behavior (e.g., looking away from the screen too often, speaking aloud).
- End : Sharing the complete recording of the exam proctor to the university.
Education
Bachelor of Science - BSC
Prathibha Degree & P.G College
Hyderabad03-2021
High School Diploma -
Sri Gayathri Junior College
Hyderabad03-2014
GED -
Indo English High School
Hyderabad05-2012
Skills
- Application testing
- Time management
- Strong Attention to Detail
- Ability to Work Under Pressure
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Accomplishments
- Rewarded for Bronze Cheers(Feb 2024) - Category of INCISIVE - Deep domain expertise for outstanding contribution and dedicated team member with triumphed Excelling in ticket processing including commendably low NHT percentage and consistent AHT maintenance.
- Rewarded for Bronze Cheers (Dec 2023)in the category of INTEGRITY - Performance with exceptional Integrity for outstanding contribution.
- Promoted as Process Developer (Dec 2022) with above 98% productivity.
Timeline
Content Moderator
Genpact
04.2021 - Current
Exam Proctor
Examity
09.2019 - 11.2020
Bachelor of Science - BSC
Prathibha Degree & P.G College
High School Diploma -
Sri Gayathri Junior College
GED -
Indo English High School