Ankita Bhattacharya

• Ø Plays a vital role in boosting the client experience by ensuring the seamless delivery of services that meet and exceed client demands.
• Ø Create and maximize relationships with client partners
• Ø Implement best practices and deliver for clients, drive consistent performance, evaluate staffing needs, with input from Client and make adjustments to meet changing requirements ▪
• Ø Attend business reviews with the client .
• Ø Selecting, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements ▪
• Ø Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports)
• Ø Multitasking - leading multiple project and teams, managing conflicts, monitoring progress and tracking KPIs
• Ø Provide leadership and guidance to direct reportees to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
• Ø Handle a team of teamleaders and processors
• Ø Handled Multiple Clients :
• UK
• 1. Sheffield Hallam University
• 2. Anglia Ruskin University
• 3. Portsmouth University
• 4. University of West Scotland
• 5. York University
• 6. University of Central Lancashire
• 7. University of Exeter
• 8. University of HULL
• 9. Lincoln University
• 10. Kingston University
• Australia
• 1. Edith Cowan University
• 2. University of Western Australia

• Key Responsibilities Area (Quality check, Training,Reports Maintaining, Student Assessment, Admission Process, & CAS Issuance )
• Ø Worked as Senior Admission Counselor , helping the team relating to their queries, training, and escalations from client side, managing volume target through calculative allocation to team and ensure team completes assigned work in Turnaround time.
• Ø Training admission officers on the whole process of assessing academics till Issuance of CAS
• Ø Liaise with agents, working together to resolve applicant issues.
• Ø Handling team on floor for QA & CAS related Queries. Ensuring that the staffs are aligned and engaged in application process and submission of work so that business can run smoothly. Ensuring offer & CAS processing done by team to meet agreed numbers .
• Ø Monitor & supervise Operations executives to contribute to smooth functioning of University Operations
• Ø Escalate concerns to regional manager / process lead in case of SLA breach (Service-level agreement
• Ø Reporting SLA metrics follow up with higher management.
• Ø Maintain weekly/monthly reports and process related matrices highlighting accuracy maintained in process.
• Administered 100% internal quality audits and assessed results to inform corrective action measure

Worked as a Sr. Education counselor

Ø Worked in operation department assessing applicant for admission for different countries

Ø Segregating applicant profile for best suited university as per academic criteria

Ø Connect with already registered users (students / parents) to understand their requirements of overseas education in-terms of courses, countries, duration, fee structures and other criteria.

Ø Counseling students for overseas education ( UK, Australia, USA,Germany etc.)

Ø Counseling the students; handling queries regarding GRE, GMAT, SAT,TOEFL & IELTS.