Ankita Chaubey
Noida
Summary
Demonstrated expertise in customer relationship management through evaluating customer feedback to identify product and service improvement areas. Developed customized solutions based on identified customer needs, collaborating with internal teams to enhance customer engagement strategies. Managed a portfolio of client accounts, ensuring high satisfaction levels through ongoing support and personalized communication. Established strong client relationships by responding promptly to inquiries and resolving issues throughout the sales cycle.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relationship Manager
ICICI Bank Pvt ltd
Noida
07.2022 - Current
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Established strong relationships with clients through regular, personalized communication.
Education
Post Graduate Diploma in Banking -
Manipal University
Bangalore 06-2022
Master of Commerce - Commerce
Shri Ganesh Rai P.G. College
Jaunpur06-2017
Skills
- Customer relationship management
- Account management
- Sales strategy development
- Sales proficiency
- Excellent communication
- Product knowledge
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
- NISM Certified
- IRDAI Certified
Timeline
Relationship Manager
ICICI Bank Pvt ltd
07.2022 - Current
Post Graduate Diploma in Banking -
Manipal University
Master of Commerce - Commerce
Shri Ganesh Rai P.G. College