Dedicated professional with a strong background in service provision and organizational growth. Proven track record in planning, communication, and team leadership, driving teams to achieve strategic objectives. Committed to continuous learning and implementing innovative solutions for enhanced performance.
Hi, I’m
ANKITA KAKRAN
Customer Service Executive
Delhi
Summary
Overview
9
years of professional experience
1
Certification
1
Language
Work History
Teleperformance Global Pvt Ltd
Customer Support Executive
01.2024 - Current
Job overview
- Addressed customer complaints with empathy, fostering increased loyalty and repeat business.
- Navigated high-stress situations with composure, upholding professionalism during conflict resolution
- Elevated customer satisfaction by swiftly resolving concerns and delivering precise information.
- Addressed customer inquiries regarding products, services, and company information.
- Managed comprehensive records of customer interactions, ensuring timely follow-up and issue resolution.
- Cultivated strong relationships with customers through active listening skills, resulting in increased retention rates and favorable feedback from clients.
Webhelp Pvt. Ltd
Chat Support Representative
01.2020 - 02.2022
Job overview
- 2 years with Webhelp Pvt. Ltd. in chat support role.
- Facilitated communication with US customers through chat
- address query with efficiency
- uphold all performance indicators
- met objectives in designated time period
Healthcare US
Process Associate
03.2017 - 11.2017
Job overview
- 9 months in medical billing (healthcare US) as process associate.
- Key Duties
- Managed US customer inquiries via telephone
- to facilitate communication with customer sales team.
- To manage tasks efficiently and punctually.
- to keep team informed of any changes.
- to inspire and assist team in sensitive manner
Education
MDUHaryana
B. Tech from Electronic and communication
08.2016
University Overview
CBSENew Delhi
H.S.C. (Com.)
01.2012
University Overview
GPA: 57%
CBSENew Delhi
S.S.C.
01.2010
University Overview
GPA: 72%
Skills
Data interpretation
Certification
M.S.Office
Interests
Hobbies: Travelling and Meeting New People, Reading Novels and Music, Sports: Chess
Mother Tongue
Mother Tongue
Hindi
Nationality
Nationality
Indian (Hindu)Personal Information
Personal Information
- Name: ANKITA KAKRAN
- Date of Birth: 1994-11-03
- Father's Name: Mr. Rajendra Singh
- Marital Status: Unmarried
- Gender: Female
- Language: Hindi , English & Gujarati
- Strengths: Hard working, Punctual, Honest & Quick learner
Expected Salary
Expected Salary
Negotiable
Disclaimer
Disclaimer
- I hereby that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
- (Ankita Kakran)
Timeline
Customer Support Executive
Teleperformance Global Pvt Ltd
01.2024 - Current
Chat Support Representative
Webhelp Pvt. Ltd
01.2020 - 02.2022
Process Associate
Healthcare US
03.2017 - 11.2017
CBSE
H.S.C. (Com.)
CBSE
S.S.C.
MDU
B. Tech from Electronic and communication