Ankita Nimbalkar
Thane
Summary
Customer service professional specializing in complaint resolution and active listening. Increased customer satisfaction ratings through timely solutions and professionalism in challenging situations. Committed to delivering exceptional support and enhancing overall customer experience.
Overview
1
1
year of professional experience
Work History
Inbound Sales Representative associate
Accenture
Mumbai
03.2025 - Current
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs and recommended products accordingly.
- Closed sales by building rapport and overcoming objections.
- Applied good listening skills to determine customer preferences and financial limits.
- Contributed ideas for improving customer service processes and procedures.
- Provided accurate information regarding product features, pricing and availability.
Customer Service Representative
Concentrix
Thane
12.2024 - 02.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Master of Science - Genetic Engineering
D.Y.Patil Univeristy
CBD Belapur Navi Mumbai06-2015
Skills
- Rapport building
- Communication skills
- De-escalation techniques
- Complaint resolution
- Call management
- Adaptive team player
- Objection handling
- Upselling strategies
- Customer engagement
- Product knowledge
- Customer support
- Active listening
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Inbound Sales Representative associate
Accenture
03.2025 - Current
Customer Service Representative
Concentrix
12.2024 - 02.2025
Master of Science - Genetic Engineering
D.Y.Patil Univeristy