Samid Asif Shaikh
Kalyan W
Summary
Dynamic sales professional with a proven track record at Accenture, excelling in customer engagement and tailored sales strategies. Recognized for outstanding communication skills and adaptability, I consistently exceed targets and enhance client satisfaction. My leadership abilities and collaborative approach drive successful outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Inbound Sales Representative Associate
Accenture
Mumbai
08.2024 - Current
- Engaged customers to assess needs and recommend suitable solutions.
- Identified customer requirements and suggested relevant products.
- Established rapport with customers to close sales and address objections.
- Developed tailored sales techniques to effectively sell and upsell services.
- Collaborated with support teams to resolve technical issues promptly.
- Conducted follow-ups with customers post-purchase to ensure satisfaction levels.
- Coordinated with support teams to facilitate issue resolution for customers.
- Enhanced communication skills to improve customer interactions.
Senior representative
Concentrix
10.2023 - 05.2024
- Working with Optus on behalf of Concentrix.
- Started as a frontline representative where I assisted customers with their technical queries plus met up with the weekly sales target.
- Within 4 months got promoted to a upper level team as a Case Manager {Senior Representative}.
- Within a month got honored with the performer of the month in Case Management team.
- Optus is Australia's second largest Telecommunication company.
Assistant Co-Ordinator
Assist America Medical Emergency Services
Mumbai
08.2022 - 09.2023
- Providing medical emergency services to our clients as and when needed.
- Helping with the Medi claims for international insurance companies globally.
- Assisting clients for lost luggage by coordinating with the airport with concerned airports globally.
- Providing medical evacuation if the patient is not getting the right treatment at the current hospital. We transfer the patient to a better hospital via Air Ambulance, or road ambulance as per the patient's medical condition.
- Providing Second Medical Opinion for our Indian clients as per their request.
- Coordinating with the hospitals globally via mail or calls.
Education
BMS -
B.K Birla College
06-2022
HSC -
M.K.E.S.
Maharashtra, India06-2019
SSC -
SMT. KC. Gandhi English High School
Maharashtra, India06-2017
Skills
- Adaptability and quick learning
- Customer engagement
- Sales strategy
- Team collaboration
- Leadership abilities
- Communication skills
- Self-control
Hobbies and Interests
- Horse Riding
- Bike Riding
- Swimming
- Cars
Personal Information
- Date of Birth: 05/29/01
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- English
- Marathi
- Urdu
Timeline
Inbound Sales Representative Associate
Accenture
08.2024 - Current
Senior representative
Concentrix
10.2023 - 05.2024
Assistant Co-Ordinator
Assist America Medical Emergency Services
08.2022 - 09.2023
BMS -
B.K Birla College
HSC -
M.K.E.S.
SSC -
SMT. KC. Gandhi English High School